AB Aerials recently fulfilled request from a customer to install a 2 camera CCTV system. An initial survey was carried out and having chatted to the lady for a while over a cup of tea I can honestly say I never met a more helpful, caring and unassuming person in the time I’ve been carrying out such work. She was a single parent who also had been a foster mum for over 15 years. I asked her the reasoning for the CCTV installation and to my surprise she said was having “issues” with a nightmare neighbour. I thought how anybody could want to aggrieve such a lovely person with an indefatigable selfless nature. There’s no accounting for ignorance I suppose.
Reasons you may want to consider CCTV installation in the home.
More specifically the customer stated many of the reasons why people, in general, want to have CCTV fitted these being:
· To act as a deterrent.
This is the biggest and most recognised benefit for those who choose to add CCTV systems to their property. Outside of being able to monitor your premises, CCTV cameras are an excellent deterrent for burglars or in this scenario to monitor trespass or damage to property or vehicles.
- Peace of mind
This was the major factor for the customer. Being able to sleep at night. A camera system provides people with an increased sense of security and reassurance.
The type of systems we at AB Aerials installed can be viewed and monitored from your Smartphone or tablet.
This gives you the ability to check-in and review your premises at the click of a button, so your home security is always in reach.
It acts as a comfort blanket, giving you the freedom to get on with your life, confident that your property is being watched.
- Cost effective
A CCTV system is a cost-effective form of security. Once the system has been installed they are very easy to maintain and require little reparations. CCTV systems will keep your premises secure for years. The whole life cost over 10 years equates to £50 a year that’s 14p a day!! So protecting your home or business isn’t as complicated or expensive as you may think.
A modest initial outlay will buy a set up tailored to your requirements, help to protect people, and prevent costly theft or damage.
The technology is easy to understand, simple to use, and cost effective to maintain. Don’t wait until the worst happens. Thinking ahead now will save you a lot of money and stress in the long run.
For more about how a CCTV installation by AB Aerials can help you, be sure to contact us for a no-pressure chat. You can see what others have to say about our service over on our reviews page. We’d love to hear from you!
Further Reading.
Considering a CCTV solution for your home or property? See more about the benefits of a CCTV installation on the article here:
It’s that time of the year when we can reflect on how 2019 has treated us and also Santa decides whether we’ve been good or bad. Hope you’ve been good for goodness sake! At AB Aerials we have been looking back over the past year and it’s very apparent that our customers from South Yorkshire, and beyond, have been very good to us and the list that follows tells you why.
Thanks to our customers we fitted
- 332 TV aerials
- 169 additional rooms
- 6 TV aerial relocations
- 89 TV wall mounts
- 28 satellite dishes
- 5 satellite dish relocations
- 25 CCTV systems
- 8 wireless alarm systems
- 9 bird spike installations
- 17 cable replacements
- 7 Network cabling installs
- 4 WiFi extensions
- And a partridge in a Pear Tree
AB Aerials, giving back in 2020!
So as gesture of giving something back to the region that has been so benevolent to AB Aerials, up until the end of January 2020, we will donate 5% of any job to a charity suggested by that customer. Just quote “Giving back” and we’ll know you’ve read this blog and that we’re happy to give to a cause close to your heart.
AB Aerials wishes everyone a Merry Christmas and a Happy, Safe and Peaceful New Year
Further reading and services provided by AB Aerials.
The importance of customer service for our installation service.
Has a tradesman, shop or on line outlet ever left you seething? Chances are bad customer service was the cause. A rage-inducing experience can make us swear to never spend money with that third party again whilst excellence examples can secure customers for life!!
Customer’s have changing expectations and are more discerning about where customer service can add value. We may not be terribly focused on casual conversation and interaction but we are looking for customer service that helps fulfil our needs. For example last week a potential customer enquired in to the reasons for the poor quality of picture on his recently purchased behemoth 65” OLED TV. He suggested that a new aerial might help. I told him it wasn’t the signal that was the issue just that standard definition on a big screen is rubbish – something that John Lewis or Currys don’t generally mention.
Although there was no real resolution to his initial enquiry (excuse the pun) he was joyous to the point of giving me a 5* review on Google as I’d been open and honest and hadn’t ripped him off by installing some expensive piece of apparatus that wouldn’t have corrected the problem.
A certain Dr. Bray (who he??) of Bournemouth University has carried out a study in customer behaviour and stated that “only 45% of customers are willing to pay more for a better customer service” and this is because there is an expectation that all businesses should meet a basic level of service(WHICH ? consumer magazine September 2019).
Additionally, the erudite Dr. Bray highlighted that customers are likely to warn others about their experiences – 75% would share a positive experience and 83% a negative one.
Modern technology and customer service.
There’s no denying that technology has caused a shift in the way we think about customer service. Social media means that negative sentiments can be made public and spread rapidly which I have found out to my cost when a woman on Facebook gave me 1* star review for not getting back to her as quick as I said I would. No offer of discounts or apologies could make her remove her comments!! Lesson learnt the hard way I suppose and if service drops below a certain level customers will start looking elsewhere and make sure everybody else knows about it too!!
When I’m shopping around for products and services I’m looking for value for money, which is in cake terms “worth the calories”.
Money well spent is the whole package including what you’re actually offering as a product as well the services.
This includes the initial contact experience of a web page landing or a personal phone call, to turning up on time, clearing up after yourself and making sure everything works prior to leaving. The standard of the service should not change for any customer. The only variable should be the different price of products.
The whole process must be seen in terms of the customer. Lack of knowledge is vulnerability which is often exploited by the unscrupulous. A friendly tone and helpful guiding hand on how to tune a television or how to playback recordings on a CCTV recorder cost nothing but are priceless to a customer lacking in confidence.
At AB Aerials we gain customers attention and confidence by offering no charge incentives such as:
- No vat charge
- 2 year guarantees
- Free call outs for surveys and diagnostics
- After sales service
- Phone lines open until 10pm and answered straight away
Customer’s trust needs to be gained and the ability not to be disingenuous is upmost which is why I’d always advise to check out the business in question, e.g. look at all the reviews, testimonials, experiences, qualifications etc, which help to cut through the host of questionable special offers and suspicious discounts. The focus is on helping the customer through the process with the end goal being a satisfactory outcome which includes something that works, looks good and is on budget!!!
AB Aerials Services.
At AB Aerials we’ve gathered together some of the key benefits of using a CCTV system can have at your place of work and residency – we hope you find this article helpful!
What is CCTV and why should you consider installing at your property?
A CCTV (closed-circuit television) system allows the use of videos cameras to monitor the interior and exterior of a property, transmitting the signal to a monitor or set of monitors.
More and more of us are switching on the benefits of CCTV security systems and in the UK it is now estimated that there are more cameras per person than any other country in the world.
The Metropolitan Police Commissioner Bernard Hogan-Howe promoted the use of CCTV, saying that cameras should be installed by homeowners and businesses to help detectives solve crimes.
The need for residential and business CCTV systems is higher than ever before. With the number of police officers patrolling our streets hitting a record low, total recorded offences are up by 14%, as reported by The Independent in 2018
Aside from the obvious advantage of being able to monitor your premises here are the benefits of using a CCTV system in 2019:
Deter Criminal Activity
This is the biggest and most recognised benefit for those who choose to add CCTV systems to their property. Outside of being able to monitor your premises, CCTV cameras are an excellent deterrent for burglars.
An intruder seeing cameras may decide that it’s easier and safer to move elsewhere. It’s much better to prevent intrusion than dealing with it after it’s occurred.
A report written by the Office for National Statistics in 2017 found that 2 in 100 homes were victims of robberies, with 40% of incidents taking place during working hours whilst occupiers are away from their properties.
In the same report, 70% of burglars gain entry to homes via the front door, while the remaining 30% use windows as an entry point. Therefore, pointing cameras towards these routes of entry is the best and most strategic place to add your CCTV device.
Improved Home Insurance Rates
By deterring criminal activity, CCTV security systems your home and property insurance costs. You are less of a target, so the risk is lowered, which means the price of your insurance decreases too.
“If you’re the victim of burglary and your home isn’t properly secured, you may find that your home insurance provider could question your claim and refuse to reimburse you for any loss.”
As well as being less of a target CCTV offers evidence towards insurance claims that you may not have had otherwise.
The more evidence you have to support your claim, the better, proving beyond doubt the circumstances surrounding your claim.
Find out more about how security cameras can potentially reduce your home insurance costs.
Peace of Mind
A camera system provides people with an increased sense of security and reassurance, particularly in areas where the crime rate is high.
The type of systems we at AB Aerials installed can be viewed and monitored from your smartphone or tablet.
This gives you the ability to check in and review your premises at the click of a button, so your home security is always in reach.
“As importantly, you get a whole shot of what happened at the event: What did they steal? Did they use a knife? You get all that. But more relevant today is a face. That’s what we need.”
It acts as a comfort blanket, giving you the freedom to get on with your life, confident that your property is being watched.
Cost Effective
A CCTV system is a cost-effective form of security. Once the system has been installed they are very easy to maintain and require little reparations.
Ensure that your cameras are cleaned in order to receive the best performance from your system. Other than this, CCTV systems will keep your premises secure for years.
Are you worried about your home or property security?
Protecting your home or business isn’t as complicated or expensive as you may think. Modern security systems aren’t just for massive corporations.
A modest initial outlay will buy a set up tailored to your requirements, help to protect people, and prevent costly theft or damage.
The technology is easy to understand, simple to use, and cost-effective to maintain. Don’t wait until the worst happens. Thinking ahead now will save you a lot of money and stress in the long run.
Contact AB Aerials
For an informal chat about how a CCTV installation can benefit your home, please do contact us. We are the leading CCTV installation provider in Sheffield. We pride ourselves on quality work with 5-star service, something which our reviews from delighted customers reflect.
A case study of how a CCTV installation at your property could be the perfect addition!
The reasoning to have CCTV installed is to deter and prevent unwanted attention and intrusiveness into what is otherwise an already stressful life. It’s a statement saying “bugger off” and if you dare to encroach your ugly mug will be captured in perpetuity!!
Added peace of mind from a CCTV solution.
This is exactly why my most recent customer wanting CCTV decided upon such a course of action. AB Aerials has a good presence on the internet and she found us through Facebook although the majority of our work comes through the website. We always carry out a free survey and diagnostics to detail the customer requirements and not least to reassure the customer of the quality of our service and efficiency products.
It was a modest installation but she wanted peace of mind.
We installed two cameras, one at the front of the property and the other at the rear which captured the areas she wanted covering (and a little bit more), giving both great day time and night time vision – see below.
With this particular product, she could view the images on her phone via an app which also meant she didn’t have to the recorder connected to the TV. In instances like this, the recorder can be placed anywhere in the property away from obvious areas where the device could be stolen and the images and evidence therefore lost.
The app has full functionality showing live images and has a play back function too.
How can you book a CCTV installation?
You are in safe hands with an AB Aerials installation. Our 5-star reviews speak for themselves and we pride ourselves on delivering excellent customer service!
Wondering how CCTV can bring added peace of mind to your home? Contact us today for an impartial, no hassle conversation.
The best aerial installation, satellite installation and CCTV installation team in Sheffield?
Well, it’s AB Aerials of course!
But don’t take our word for it! We were thankful to be invited back by our customers who share their stories about the excellent customer service, product knowledge and quality workmanship that goes into every AB Aerials installation!
Satellite installation in Sheffield – A delighted customer!
This happy customer in Sheffield was delighted with his satellite installation and configuration. The homeowner wanted to watch football from abroad and with our help, he can now enjoy his favourite sports directly through his satellite! Check out our satellite installation pages for more information on this service.
Aerial installation in Sheffield – a testimonial from a repeat customer.
This customer was thrilled to invite us back to her home after successfully installing a new aerial in the property. We have returned again to offer new services for her home to ensure maximum enjoyment of her TV and AV equipment, along with home security, through the means of CCTV installation on the property.
The benefits of CCTV installation – why you could consider a CCTV installation at your property.
A secure home is a happy home, and it is becoming more frequent that we get requests for CCTV installation across the Sheffield region. This homeowner was delighted with our service and the added peace of mind a well equipped and modern CCTV installation can bring to the home. Are you considering a CCTV installation on your property? Then don’t leave the site without checking out our CCTV installation page!
The best CCTV, Aerial & Satellite installation company in Sheffield.
These are just a selection of our hundreds of delighted customers across the Sheffield region. You can see more of our 5-Star Google rated reviews over on the review page, which we are proud to say puts us up there with the best for customer service, quality and delivery.
Contact us today to see how we can help you get more enjoyment from your property!
Home security: three effective ways to add increased security within your property.
Increasingly, customers are requesting a holistic package of measures to increase levels of security around the home. So in order to meet demand AB Aerials offer a high-value range of products to meet these needs
Initially, a thorough survey is conducted in order to determine the best security option for the customer. The choice of the three products, shown below, can be offered as part of a package (including all three) or individually installed.
- CCTVThis is a very popular product which is becoming ever more affordable. We offer a number of different types of cameras (IP, PTZ etc) but the one best suited for domestic use is a 2.1-megapixel anti-vandal dome camera giving great HD video quality with Infra-Red night vision up to 30 metres. Standard fitting of a 1 Terabyte Hard Drive gives 7 to 10 days recording time and the additional memory capacity can be installed on request. This is a SMART system which means image viewing a functionality can be seen and controlled from a phone or tablet. Additional features include CCTV warning signage, microphones and emailing functionality.
- Indoor Security Cameras
Again this is a SMART operating installation which means images can be seen from around the world as well as functionality. AB Aerials offer a range of cameras (stick, bulb or oval) with high quality video imagery and provide for “talk back” audio over the internet which means conversations can be had via the cameras.
| Stick | Bulb | Oval | |
| SD card included | Yes | ||
| Wi-Fi | Yes | Yes | Yes |
| Ethernet Port | Yes | ||
| Magnetic Base | Yes | Yes | Yes |
| Talk Back | Yes | Yes | Yes |
Features include
- Powered by mini USB
- Mobile phone secure app control
- Unique “sound wave” camera to phone pairing (No QR code required)
- HD performance
- Built-in LED for high quality night time vision
- Can support 15 user accounts
- Supports SD cards up to 32GB
- Alarm mode reminders
- Unique video lock so that system remains secure even if your phone is lost
3. Wireless Alarms Systems
Not only can this be employed as a stand alone security but integrated with a CCTV system thus further increasing the security of your home.
Why is this such a great product? The answer is two fold. Firstly, it is wireless which makes it easy and quick to install and secondly, that due to its “smartness” it can be operated from phones and tablets in and away from the house in a number of ways.
By downloading the app and adding the smart alarm system to it full functionality can be controlled from a phone/tablet. Hence, entrance and exit delays can be set as well as the easy addition of extra users if needs be. A key fob is also provided which is push button operated that arms/disarms the system, sets the night time or “Home” mode and makes provision for an “SOS but button which is utilised in the case of a personal attack (heaven forbid). A SIM card can be installed in the “controller” which automatically notifies designated appointees of an incident. Finally, there is a more traditional keypad which can also arm and disarm the system by punching in a PIN code
Additionally, other devices can be added such as a siren (external alarm box) which gives off a 110 dB ear busting noise and smart plugs that can regulate when lights come on and off when the customer is away. In all a great piece of kit which be fitted in no time and very minimal disruption.
Did you know?
AB Aerials are the leading CCTV installation team in the Sheffield region. We have an unrivalled 5-star review collection and we pride ourselves on transparency and customer service. To find out more about our services please do visit our CCTV installation page or contact us for a no quibble chat about your home security needs.
There are loads of “buzz” words out there like “knowledge transfer”, “on point” and “synergy” which are at best baffling and at worst skin crawlingly irksome!! But what the hey, I’m going to join the party as AB Aerials is a progressive business and by “thinking outside the box” we can suggest “on key” products and services by taking a “holistic approach” in giving our customers the best and most relevant experience they can have.
Basically what all that “gumpf” means is that we can offer a greater range of stuff using ladders.
Times they are a-changing
Seriously though it is true that in order to stay afloat as a business you have to adapt and change. With this in mind, around seven years ago AB Aerials began installing CCTV systems as well as aerials and satellite dishes. Since then the CCTV products have improved and become so user-friendly that images are super HD quality and customers can trace activity, not only through monitors and televisions, but also on mobile and tablet devices.
So to carry on this evolutionary time line we can now bring to the table a similarly easy to use “smart alarm system”.
Not only can this be employed as a stand alone security system (as can be testified by my parents) but integrated with a CCTV system thus further increasing the security of your home.
What is a smart alarm system?
What is a smart alarm system and why is it such a good product?
The answer is two-fold. Firstly, it is wireless which makes it easy and quick to install and secondly, that due to its “smartness” it can be operated from phones and tablets in and away from the house in a number of ways.
See the maxxone smart alarm system here as an example of the hardware we install.
By downloading the app and adding the smart alarm system to it, full functionality can be controlled from a phone/tablet. Hence, entrance and exit delays can be set as well as the easy addition of extra users if needs be. A key fob is also provided which is push button operated that arms/disarms the system, sets the night time or “Home” mode and makes provision for a “SOS but button which is utilised in the case of a personal attack (heaven forbid). A SIM card can be installed in the “controller” which automatically notifies designated appointees of an incident. Finally, there is a more traditional key pad which can also arm and disarm the system by punching in a PIN code
Additional extras to your smart alarm system
Additionally, other devices can be added such as a siren (external alarm box) which gives off a 110 dB ear busting noise and smart plugs that can regulate when lights come on and off when the customer is away. In all a great piece of kit which be fitted in no time and very minimal disruption.
It’s not only peace of mind that customers are wanting but also a system that easy to use, value for money and most of all effective! To offer up one more buzz phrase this smart alarm system “ticks all the boxes”.
AB Aerials – the leading choice in home security installation
AB Aerials are proud to install aerials, satellites, CCTV and home security across Sheffield and South Yorkshire. Our industry-leading customer reviews guarantee customer satisfaction and a job well done!
View our services here and contact us TODAY for a no hassle chat about your needs.
Should I install CCTV on my property?
So many CCTV questions. Should I install CCTV? Why is everybody getting CCTV? Is CCTV an acronym for Cheese, Cucumber and Tomato (the best) Vegetarian sandwich option? I don’t know, I just don’t know. However, I’m going to base the remainder of this blog on the assumption that CCTV stands for closed circuit television. Onwards.
We install several CCTV systems in domestic and business properties across Sheffield and South Yorkshire. For More information please do check out the CCTV installation page.
At face value, the installation of a CCTV system is a “no-brainer “for those people who have either been touched by the hand of the unscrupulous or for those members of the public who want to be proactive in crime prevention.
The Boys in Blue extol the virtues of CCTV and at the beginning of 2018 the Head of the Met, Sir Bernard Hogan Howe, said “more homeowners should install cameras outside their homes, particularly at eye level, so that facial recognition could be used to identify criminals”. But what are the costs and benefits of splashing out on a beady eye to the world?
Why should I install CCTV in my home?
The number one reason to install CCTV is to deter and prevent crime. Isn’t it? Any thief would take the path of least resistance. So in terms of CCTV a property with no system sitting next door to a house covered in cameras is more likely to picked off. Stands to reason.
Domestic CCTV systems – wired or wireless?
A well-designed infrastructure can provide 100% coverage with multiple cameras keeping an eye on each other’s blind spots. Nowadays systems can be either wired or wireless depending on your budget but wireless systems can be subject to “drop out” due to an interrupted internet connection with the loss of coverage. Also, relatively cheap cameras can give a high resolution, giving great definition on images and videos as well as good quality night vision recordings.
CCTV For Business – the added benefits
In terms of a business scenario, and with a guilty nod to George Orwell’s “1984”, cameras can create discipline amongst staff and prevent possibilities of wrong doing and encourage good behaviour in a Big Brother style. That’s good – I think??
Recordings can assist in law enforcement which Sir Bernard alluded to which can help in identifying criminals, highlight anti-social behaviour and even liability at traffic incidents.
But the big question is “Will it stop crime”? Well I can add my six penneth now and can say without fear of contradiction that….. “The jury’s out”. A University of Leicester report states that “CCTV systems are the biggest deterrent effect in pre-planned crime”. This means that a camera’s visibility may prevent a house form being targeted. But Police advise households that more effective security for a property is getting security lighting, alarm systems and getting better door locks for entry points when it comes to the opportunist tea leaf.
CCTV privacy awareness
There are privacy issues that have to be observed in terms of contravening the Data Protection Act (DPA) please ref previous CCTV blog when installing CCTV. Consideration has to be made in the scope of the cameras and coverage which may spill on to public land or through the neighbour’s bedroom window. It’s prudent to fix signage up to notify all and sundry their image is being captured when on your property. Fairs, fair.
How much does CCTV installation cost?
At AB Aerials we offer free advice as to the best CCTV security system to install, where to locate cameras and the importance of public privacy in relation to the DPA. Costs for a basic domestic system start from £195 with a two-year guarantee.
See our CCTV installation page for more information!
Contact us today for any questions you have regarding our CCTV installation and other services.
How much should a new aerial cost?
Online there are a gazillion aerial, satellite and CCTV companies that eulogise bargain basement offers. You can take the view that these are genuinely great opportunities or sceptically too good to be true. So just how much should a new aerial cost?
For example, a competitor of mine in Sheffield is stating a “digital” aerial installation for £38 and a CCTV installation for £99. Remarkable as the cost of materials is greater than the overall work!
When I’m shopping around for products and services I’m looking for value for money, that is, in cake terms, “worth the calories”. Money well spent is the whole package including what you’re actually offering as a product as well the services. This includes the initial contact experience of a web page landing or a personal phone call, to turning up on time, clearing up after yourself and making sure everything works prior to leaving. The standard of the service should not change for any customer.
The only variable should be the different price of products.
We are here to help
The whole process must be seen in terms of the customer. Lack of knowledge is vulnerability which is often exploited by the unscrupulous. A friendly tone and helpful guiding hand on how to tune a television or how to playback recordings on a CCTV recorder cost nothing but are priceless to a customer lacking in confidence.
At AB Aerials we gain customers attention and confidence by offering incentives such as:
- No vat charge
- 2 year guarantees
- Free call outs for surveys and diagnostics
- After sales service
- Phone lines open until 10pm and answered straight away
The right package for you
A range of products are available to suit the individual’s purse but all are industry approved from cables and aerials to CCTV cameras. The difficult part is to give an exact cost to a customer without actually going to see the job. How long is piece of string? Even if we say costs start from £x customers often take it that £x is the actual price of the job!
Nobody should be afraid to ask for a no obligation quote/survey which is of course mutually beneficial.
Additionally, when embarking on costly project such as multiple television points or a 4 camera CCTV install it goes without saying to get a number of quotes. Look for the company that gives you value for money. It may be the cheapest option but rarely. Ask yourself the question “will a £38 aerial” or “£99 CCTV install” really give you what you’re looking for? What you want to pay is what you want to pay but don’t expect a Rolls Royce for the price of a bicycle.
Are you tired of losing trust in the trades industry? We are putting a stop to this! That’s why we showcase our 5 star reviews on our home page .
How can we help you? Contact us for your satellite, aerial and CCTV requirements. We will talk you through the options available to you and will never offer something that is completely unsuitable for your needs.
Check out some of our happy customers on our Facebook page !
Don’t be afraid to reach out. We are here to help get your satellite, CCTV and television back on track.