AB Aerials completed a job last week for a quite well do to family in a quite well to do area of Sheffield (the S11 postcode if you’re asking). It was a fairly big job involving installing a TV (UHF) aerial and a digital radio (DAB) aerial serving 5 locations around the property.
As the customer was very amenable we started chatting over a kindly offered cup of tea and he began to tell me the reasons for having the extensive digital aerial work carried out. To my surprise he was particularly bothered about the ever increasing cost of the subscription he was paying for a well known cable TV formerly owned by Richard Branson (I’m not at liberty to tell you the name of said company but you do the maths!
I say surprised as, previously mentioned, he appeared to be fairly well off living in a fairly well to do suburb and for all intents and purposes, I assumed, a few quid spent on cable TV was within the families household budget.
The cost benefit of subscriptions in the home
Being a forward thinking fellow my customer had done a cost analysis and the benefit of having Richard Branson’s the cable TV service replaced by a digital TV aerial and additional SMART Freeview receivers (e.g. HUMAX boxes, other brands are available) would be realised within 3 months. His main argument was that he and his wife generally watched the free channels such as BBC, ITV and other such as Yesterday, Pick and Dave. The kids, who largely resided in their darkened bedrooms, streamed unwatchable stuff off YouTube and NETFLIX, all of which could be found on their phones, tablets and SMART TV’s. So essentially, he was saying he was fed up of paying for stuff nobody watched. Good point well made.
The reasoning for AB Aerials presence was to replace the 30 year old incumbent installation on the chimney, resembling an old bedstead, with something that would serve all the main rooms and subsequently future proof their FREE TV viewing safely up until retirement and beyond (including digital radio listening – Radio 4 Extra is such a wonderful companion dontcha know!). By my calculations, given ay a 20 year life cycle, the cost per year of the installation would be £16.75.
What a fantastic investment plus they get a two year guarantee anyway.
I expect Richard Branson and Rupert Murdoch have set their sights on the Sheffield’s highly competitive upstart business AB Aerials!! I can feel a penetrating gaze on the nape of my neck already.
So just what did AB Aerials provide for this customer?
In conclusion, what AB Aerials has done for the customer is provide a guaranteed Free TV entertainment for our customer serving 5 rooms which means all family members can watch what they want, where they want, to the exclusion all others, be that in a darkened, sullied teenage bedroom or the comfort of a House of Fraser furnished living room!! I’ll take the latter any day.
Further reading and services from AB Aerials.
It’s that time of the year when we can reflect on how 2019 has treated us and also Santa decides whether we’ve been good or bad. Hope you’ve been good for goodness sake! At AB Aerials we have been looking back over the past year and it’s very apparent that our customers from South Yorkshire, and beyond, have been very good to us and the list that follows tells you why.
Thanks to our customers we fitted
- 332 TV aerials
- 169 additional rooms
- 6 TV aerial relocations
- 89 TV wall mounts
- 28 satellite dishes
- 5 satellite dish relocations
- 25 CCTV systems
- 8 wireless alarm systems
- 9 bird spike installations
- 17 cable replacements
- 7 Network cabling installs
- 4 WiFi extensions
- And a partridge in a Pear Tree
AB Aerials, giving back in 2020!
So as gesture of giving something back to the region that has been so benevolent to AB Aerials, up until the end of January 2020, we will donate 5% of any job to a charity suggested by that customer. Just quote “Giving back” and we’ll know you’ve read this blog and that we’re happy to give to a cause close to your heart.
AB Aerials wishes everyone a Merry Christmas and a Happy, Safe and Peaceful New Year
Further reading and services provided by AB Aerials.
What’s that you say? TV for free? Seems an incredulous statement, but in a way its true so read on.
Here at AB Aerials we fit a lot of aerials, satellite dishes and additional TV points around properties (amongst many other products and services) and at the last count, for the year 2018-2019, 338 lucky customers have benefitted from having a quality installation along with a great customer experience. You don’t have to take my word for it as there are a ton of written and video testimonials and reviews to view on the website too.
How much does an aerial installation cost and what is the price compared to satellite TV?
One of the overriding reasons why people are choosing TV aerial and satellite installations over subscription TV is cost. Plain and simple. Well, how cheap is cheap? Firstly, customers, being a fickle lot, don’t want just cheap thrown in to the equation, they want quality too, that is why we here at AB Aerials only use industry approved materials and all installations are carried out by experienced City & Guilds qualified technicians. Secondly, we offer a great after sales service e.g. for those who struggle with technology and need a walk through the maze of buttons and drop down menus. And finally, the bottom line that is the money. If a customer lives in a decent signal area a standard aerial supplied and fitted to serve one room is £120 and additional rooms are £40 each. Satellite dish installations start at £135.
Not quite sure how to put this but previously the demographic for customers watching traditional methods of TV, i.e. through an aerial or dish, were, let’s say, more life experienced and their viewing habits were less demanding. But what I’m finding now is that younger people too are now opting for and aerial or dish in favour of subscription TV and in addition are going for the less expensive options of SMART TV’s and devices where apps provide additional variation and choice.
So how can you get TV for free?
It seems that the cross customers have to bear with subscription TV is that monthly prices mysteriously increase with little or no explanation. When I subscribed to a well known cable TV company I had notification stating my bill was going up by £5 a month because they added an additional cooking channel. Well I couldn’t have been happier (not) so I promptly withdrew my patronage. Having a TV aerial or satellite dish to watch Freeview and Freesat respectively means that after the initial payment of the installation no more money is taken from your account, hence the “Free” element to Freeview and Freesat.
AB Aerials recommendations.
What AB Aerials recommend is to install a TV aerial or satellite dish to compliment a decent (SMART) TV coupled with a recording device. By doing this a customer has all the functionally offered by subscription TV i.e. recording, pausing, fast forwarding and reversing etc, but no ongoing monthly payments to satellite and cable TV providers. The whole investment pays for itself in three or four months and from there on in its free!!!
Technology is constantly changing which means the way we watch TV changes too. But we are living in the moment and have to make decisions which best suit us, satisfying our need for entertainment and education balanced with that of the cost to provide us with these needs and wants. On line streaming and subscription TV can be expensive so it may be prudent to have a look at the more traditional methods of watching TV thus saving those all important pennies.
Further reading and links.
The importance of customer service for our installation service.
Has a tradesman, shop or on line outlet ever left you seething? Chances are bad customer service was the cause. A rage-inducing experience can make us swear to never spend money with that third party again whilst excellence examples can secure customers for life!!
Customer’s have changing expectations and are more discerning about where customer service can add value. We may not be terribly focused on casual conversation and interaction but we are looking for customer service that helps fulfil our needs. For example last week a potential customer enquired in to the reasons for the poor quality of picture on his recently purchased behemoth 65” OLED TV. He suggested that a new aerial might help. I told him it wasn’t the signal that was the issue just that standard definition on a big screen is rubbish – something that John Lewis or Currys don’t generally mention.
Although there was no real resolution to his initial enquiry (excuse the pun) he was joyous to the point of giving me a 5* review on Google as I’d been open and honest and hadn’t ripped him off by installing some expensive piece of apparatus that wouldn’t have corrected the problem.
A certain Dr. Bray (who he??) of Bournemouth University has carried out a study in customer behaviour and stated that “only 45% of customers are willing to pay more for a better customer service” and this is because there is an expectation that all businesses should meet a basic level of service(WHICH ? consumer magazine September 2019).
Additionally, the erudite Dr. Bray highlighted that customers are likely to warn others about their experiences – 75% would share a positive experience and 83% a negative one.
Modern technology and customer service.
There’s no denying that technology has caused a shift in the way we think about customer service. Social media means that negative sentiments can be made public and spread rapidly which I have found out to my cost when a woman on Facebook gave me 1* star review for not getting back to her as quick as I said I would. No offer of discounts or apologies could make her remove her comments!! Lesson learnt the hard way I suppose and if service drops below a certain level customers will start looking elsewhere and make sure everybody else knows about it too!!
When I’m shopping around for products and services I’m looking for value for money, which is in cake terms “worth the calories”.
Money well spent is the whole package including what you’re actually offering as a product as well the services.
This includes the initial contact experience of a web page landing or a personal phone call, to turning up on time, clearing up after yourself and making sure everything works prior to leaving. The standard of the service should not change for any customer. The only variable should be the different price of products.
The whole process must be seen in terms of the customer. Lack of knowledge is vulnerability which is often exploited by the unscrupulous. A friendly tone and helpful guiding hand on how to tune a television or how to playback recordings on a CCTV recorder cost nothing but are priceless to a customer lacking in confidence.
At AB Aerials we gain customers attention and confidence by offering no charge incentives such as:
- No vat charge
- 2 year guarantees
- Free call outs for surveys and diagnostics
- After sales service
- Phone lines open until 10pm and answered straight away
Customer’s trust needs to be gained and the ability not to be disingenuous is upmost which is why I’d always advise to check out the business in question, e.g. look at all the reviews, testimonials, experiences, qualifications etc, which help to cut through the host of questionable special offers and suspicious discounts. The focus is on helping the customer through the process with the end goal being a satisfactory outcome which includes something that works, looks good and is on budget!!!
AB Aerials Services.
Bird spike installation in Sheffield.
There is a very true idiom stating that nothing is to be gained from “dumping” on your own doorstep both metaphorically and literally (err…!!). In terms of our avian friends, the latter can cause issues particularly relating to their quite natural “biological business” causing an unsightly mess, damage to property and vehicles as well as slippery surfaces that the Health & Safety Executive would have a field day in examining the relevant risk assessment.
Here at AB Aerials we love birds. We wonder at their beautiful plumage. We are entranced by the harmonies of bird song and are besotted by the eeriness of murmurations (a swooping mass of thousands of birds whirling in the sky above).
One thing we don’t pay homage to our bird’s uncanny ability to perch on TV aerials and release their recently digested meal on our cars, patios and if you’re really unlucky (or lucky depending on your disposition) our heads.
The effects of the of bird poo related assaults even shut down Rome for a while. It can be said that Rome wasn’t cleaned in a day!
It’s a dirty job, but…
Another great idiom of our time (not) is “it’s a dirty job but somebody has got to do it” and at AB Aerials we have robustly taken on that responsibility of deterring the perching and pooping of our feathered friends. The deterrent is the operative word here too. We don’t want to harm birds at all we just want to prevent them from landing, nesting and leaving droppings on your nearest and dearest object d’art or Grandparent.
What we do here at the animal-loving world of AB Aerials is install spikes that are made from high quality UV stabilised polycarbonate plastic which are both Eco Friendly and has no effect on the performance of the aerial or satellite dish so you’re free to ponder the profundity of Eastenders whilst secure in the knowledge you’re not going heads up next time you walk across the patio to hang the washing out.
The added benefits of bird spikes.
Bird spikes can be a revelation in reducing regular car and window washes. The bonus is that they are relatively cheap to install too.
The cost is around £65 to dismantle the aerial/satellite dish, install the spikes and subsequent reassembly and alignment. Not bad is it?
There may be Bluebirds flying over the White Cliffs of Dover but if you have AB Aerial installed bird spikes they are not going to land anywhere near you!!
Further reading and keeping in touch!
Find more about troubleshooting regarding poor television signal, issues with your satellite or about choosing the right provider for your installation over on the blog.
You can contact us today for a no pressure chat about improving your home AV needs and check out our reviews to see what others say about our 5-star service! We are specialists in CCTV, aerial and satellite installation and can’t wait to hear from you!
It’s time to review what we consider a small TV to be. Go back a few years and 32” was the norm and more than adequate for a living room. Something between 40 and 48 inches was a statement – a monolith that commanded attention. Anything bigger was an expensive extravagance.
According to the Which consumer magazine, only around 6% of the televisions produced in 2018 by the big 4 (Samsung, Sony, LG and Panasonic) were 32”. They just don’t seem to want to produce them anymore!
In my experience, the few that are made are generally poor with the brands putting their time and resources in to larger sets that can fully demonstrate the extra detail and crispness of 4K content. 32” TVs have been relegated from the living room focal point to glorified bedroom night light and there’s no sign that their fortunes will be reversed.
32 “was ideal when we were watching standard definition. Get too close to an SD channel and you’ll really notice the blocky, blurry nature of the image regardless of the screen size, but the problem is less pronounced on smaller TVs if you’re sitting the recommended distance from them.
Now that many channels are HD, and with 4K content becoming more widely available through streaming and UHD Blu-rays, those 32” TVs that hid the drawbacks of standard definition are hiding the benefits of HD and 4K. Another contributor to the disappearance of 32” TVs is price. Big TVs got cheap and suddenly anyone looking for a bargain wasn’t automatically priced out of something approaching 50 inches.
49” TVs can be bought for as little as £350, and it’s not just supermarket own-brands delivering these low prices. LG and Samsung are releasing low-cost sets that don’t sacrifice screen size.
Bigger screens, smaller TVs
Despite having a screen that’s 17 inches bigger, the Samsung QE49Q7F, released in 2018, is only 12 inches wider than the 32-inch Samsung UE32J4000 released in 2016.
Not having a colossal black or chrome frame surrounding the screen has the added benefit of making newer TVs less conspicuous. Stands too have become more stylish and understated. Also, modern TVs are thinner, making them easier to mount on a wall, which means you won’t need a big media unit to stand them on.
If you really can’t bear the thought of a TV approaching or exceeding 50 inches, then there’s always TVs such as the Samsung Frame. Designed to be wall-mounted, this TV mimics a work of art when it isn’t on. It can access collections from galleries around the world or you can just display your own family photos. Some of LG’s TVs do the same thing.
Sound quality is where small TVs really struggle. Good sound should wrap around you like a thick winter coat, but the audio on most small TVs is more like an anorak you get before you go on a log flume ride! Where all-round quality of the TV experience improves is when the screen size increases to 43”. If 32” is as big as you’re willing to go the head towards my previous blog on finding the best buy sound bar or sound base that will sort out that audio issue.
For more sound options to support your TV, check out the article for our buyers guide to soundbars and soundbases.
We provide homeowners with the best opportunity to enjoy their television experience with a range of digital services. We are Sheffield’s leading installation company for aerial installation and satellite installation along with a host of supporting services. Feel free to contact us for more info or a chat about your TV!
Here in AB Aerials world, we’re always trying to find ways for our customers to save a few quid as well as protect them from some of the rogues that lurk in nooks and crannies that are hungry to exploit unwitting folk!!
With this in mind, I want to push Mr and Mrs Customer of AB Aerials slightly out of their comfort zone because a common nuisance I hear is that “I’m not savvy with technology” or “I’ll leave it for the grandkids to sort out as they know how to do it”. This mindset leaves them wide open to vulnerability and to be taken advantage.
What’s that saying? Give a man a fish, and you feed him for a day. Teach a man to fish and you feed him for a lifetime. Well AB Aerials is here to provide the rod and tackle!!
A common issue of loss of signal is that the plug at the end of the aerial/satellite cable has come away and the connection has been interrupted. It’s a very simple procedure to rectify and not one to be afraid.
The diagram below shows the various stages of stripping a cable and the two most common types of plugs that can be fitted at the end of the pre-terminated cable. The only tools you need are a Stanley Knife and a pair of cutters!
How to terminate a coaxial cable and improve your signal issues.
The process is as follows and should take about 30 seconds
1. Cut the cable to length –mind you fingers
2. Strip the outer casing to a length of about 2.5 cms (an inch) to reveal a braided mesh and a metallic foil/shield which help to protect the cable from electromagnetic interference (EMI) – mind your fingers
3. Remove the foil and push the braiding down to the start of the outer casing. A white /clear insulation layer can be seen – mind your fingers
4. Strip the insulating layer to reveal about 1.5cms of the copper conductor – mind your fingers
5. Screw either the coax pug or F connector on the end of the cable ensuring that none of the braiding touches the copper element.
If this can be mastered there’s the saving of not having to pay for a call out, negating the chances of being “ripped off” and having the deep, deep satisfaction of knowing that you’ve done something for yourself. Anyway, if it all goes belly up call me and be safe in the knowledge you’ll get the job done properly at a reasonable cost!!
A time for reflections and plans for a happy 2019…
As a small business owner, I am constantly evaluating turnover, expenditure, potential savings, market growth etc. In other words how much money I can make. And why not? Money buys the creature comforts we take for granted but it can have an overwhelmingly negative influence on our behaviour and sometimes blinds us to what is really important in life and take precedence over compassion, empathy and altruism in business.
So now that the festive period is upon us it has prompted me to take stock and reflect on the work I have carried out for charities and businesses over the years that prioritise the above values over profit. It’s not all about the money. Like a lot of people as an individual I make monthly donations to various charities, plonk some spare change in the charity pot next to the till and buy the Big Issue from a vender as I walk ironically in to John Lewis. But my impact as an individual is negligible particularly when compared to three organisations I want to highlight in this piece which have used AB Aerials for the services we provide and have had a tangible influence on the lives of people far less fortunate than myself.
At the end of the blog, I have included links whereby people can make donations to each of the bodies I will mention below.
The first organisation I would like to bring to the attention of the blogging world is Choice Housing Limited. Choice Housing Limited which is an independent housing association and a Not-For-Profit Organisation that was set up in 2004 by Robert Mellors. They are based in North Nottinghamshire, but have properties in various locations around the country, with the majority in Sheffield and Worksop and offer a range of self-contained family homes and supported shared accommodation for single people. In addition to letting properties, Choice Housing Ltd also offers support to its residents in the areas of welfare benefits, debt management, employment, health, and housing. This support is offered to all residents free of charge, regardless of their income.
I first met Robert in 2014 in a not so salubrious are of Sheffield to carry out a fairly big domestic aerial and satellite job. I initially internally queried why anybody would want to take on such a thank less task, in my naive eyes, having to deal with the general maintenance and upkeep of such properties and deal with the issues of tenants on low income or on benefits. It wasn’t until earlier this year I found out why Robert established such a business. He had been homeless for a period of time a number of years ago and had been through similar experiences which genuinely shocked me as I would have never have guessed it as he appeared to be a well rounded, intelligent and articulate man running several successful businesses. Eventually, he had managed to overcome his demons and dedicated himself to improving lives and helping others who were down on their luck for whatever reason.
This was an epiphany for me and I was truly humbled by and Robert’s history and his continuing efforts.
The second organisation I have had dealings with ever since the first inception of AB Aerials is a charity called Roundabout based in Sheffield and is a local youth housing charity, providing shelter, support and life skills to young people. They provide emergency accommodation for homeless young people and support young people to live independently in secure bedsits and in shared housing throughout the city. Roundabout also offers young people a comprehensive programme of training and involvement which breaks the cycle of homelessness and develops long-term independent living skills.
When carrying out the work they send through I often come in to contact with the young people they deal with (aged between 16 and 25) who are more or less the same age as my kids but come from totally different backgrounds and have been presented with fewer opportunities and certainly seen less love. Roundabout offers assistance, advice and all manner of support something that they probably have never been previously exposed and give a vulnerable section of society a “leg up” and a chance to improve their lives.
I have a great respect and rapport with the staff at Roundabout and they in turn have kindly contributed to video testimonials in relation to the work I have done for them which can be found on the AB Aerials website (www.ab-aerials.co.uk).
The third and final organisation I have worked with since 2015 is a charity called Ashaiana who work with Black, Asian and refugee adults and children dealing with forced marriages, human trafficking, female genital mutilation, gang violence and honour based violence.
I suppose I have led a relatively sheltered life and never been exposed to the issues mentioned above but as a fully paid up member of the human race I can’t help be struck by the inhumanity that has led to the establishment of such a charity. What further shame there is for me as a man is that the crimes perpetrated are by men and that women need protecting from them and their distorted agendas. I have had to fit CCTV systems and microphones on hostels and supported accommodation for the gathering of evidence to prosecute men who have tried to gain access to cause physical or mental harm to women and children. How sad in one way but how good it is that Ashiana exist to take care and protect and house these often scared women and children
Next steps for supporting local charitable causes…
If you would lie to make a donation to any or all of the above organisations please do so from the following links
1. Choice Housing Limited – http://choicehousingltd.org/choice-activities/4588647145
2. Roundabout – http://www.roundabouthomeless.org/donate
3. Ashiana – http://www.roundabouthomeless.org
AB Aerials wishes everyone a Merry Christmas and a Happy, Safe and Peaceful New Year
The best aerial installation, satellite installation and CCTV installation team in Sheffield?
Well, it’s AB Aerials of course!
But don’t take our word for it! We were thankful to be invited back by our customers who share their stories about the excellent customer service, product knowledge and quality workmanship that goes into every AB Aerials installation!
Satellite installation in Sheffield – A delighted customer!
This happy customer in Sheffield was delighted with his satellite installation and configuration. The homeowner wanted to watch football from abroad and with our help, he can now enjoy his favourite sports directly through his satellite! Check out our satellite installation pages for more information on this service.
Aerial installation in Sheffield – a testimonial from a repeat customer.
This customer was thrilled to invite us back to her home after successfully installing a new aerial in the property. We have returned again to offer new services for her home to ensure maximum enjoyment of her TV and AV equipment, along with home security, through the means of CCTV installation on the property.
The benefits of CCTV installation – why you could consider a CCTV installation at your property.
A secure home is a happy home, and it is becoming more frequent that we get requests for CCTV installation across the Sheffield region. This homeowner was delighted with our service and the added peace of mind a well equipped and modern CCTV installation can bring to the home. Are you considering a CCTV installation on your property? Then don’t leave the site without checking out our CCTV installation page!
The best CCTV, Aerial & Satellite installation company in Sheffield.
These are just a selection of our hundreds of delighted customers across the Sheffield region. You can see more of our 5-Star Google rated reviews over on the review page, which we are proud to say puts us up there with the best for customer service, quality and delivery.
Contact us today to see how we can help you get more enjoyment from your property!
Getting value for money from your aerial, satellite and CCTV installation
A helpful guide before choosing your installation
As once warbled from a red-headed Manchester crooner in the mid 1980’s – “Money’s too tight mention” (Millennials looking blanked faced no doubt). Well, it’s true, so you don’t want to be easily parted from it and that’s a given. We at AB Aerials want to walk away from a job like the Sure deodorant advert – smelling of roses, confident (that the customer is happy) and with a big tick of satisfaction next to our name. Think I’m feeling slightly nauseous after those terrible analogies…
- An initial contact giving free and no obligation advice (no one likes a cold sell) in relation to which product or service best suits you
- A free call out service to carry out a survey or fault diagnosis from a City & Guilds qualified engineer
- Great value prices
- Easy payment methods
- After sales service to help you through any queries you might have
The bottom line, of course, is how much is the work going to cost? So at the risk of bearing all to my competitors, the breakdown is thus:
- A new aerial supplied and fitted (including aerial, mast, brackets and cable) to receive Freeview start from £95
- Additional rooms start from £35 per room
- A new satellite system supplied and fitted (including satellite dish, LNB, brackets and cable) to receive Freesat or SKY start from £95
- TV wall mount service starts from £65
- Single camera CCTV system start fro £395
- A basic wireless alarm system from £545
All this seems remarkably reasonable and there’s no VAT to pay – so there’s a 20% saving for starters. Other services are available such as repair and relocation work as well as HDMI distribution around the home. The costs of such services are dependent on a site survey to accurately price. Agreed it’s not just about the money it’s about “everything” to do with the sale such as the service, the added value, the quality of workmanship so check out these blogs which outlines AB Aerials best practice
For a more detailed explanation of what we do please visit the relevant services page relating to aerial installation, satellite installation, and CCTV installation. To see how we do and check out what our customers think of us visit the 5-star reviews page. Also there are a ton of helpful blogs giving advice on all things televisual and more.
We’ve have been around for over 35 years so we must be doing something right!! As Carly Simon said of AB Aerials “Nobody does it better” (Millennials scratching their heads again)
For more information about AB Aerials and how we can help you enjoy your home more, please do feel free to contact us for a no hassle conversation.