The importance of customer service for our installation service.
Has a tradesman, shop or on line outlet ever left you seething? Chances are bad customer service was the cause. A rage-inducing experience can make us swear to never spend money with that third party again whilst excellence examples can secure customers for life!!
Customer’s have changing expectations and are more discerning about where customer service can add value. We may not be terribly focused on casual conversation and interaction but we are looking for customer service that helps fulfil our needs. For example last week a potential customer enquired in to the reasons for the poor quality of picture on his recently purchased behemoth 65” OLED TV. He suggested that a new aerial might help. I told him it wasn’t the signal that was the issue just that standard definition on a big screen is rubbish – something that John Lewis or Currys don’t generally mention.
Although there was no real resolution to his initial enquiry (excuse the pun) he was joyous to the point of giving me a 5* review on Google as I’d been open and honest and hadn’t ripped him off by installing some expensive piece of apparatus that wouldn’t have corrected the problem.
A certain Dr. Bray (who he??) of Bournemouth University has carried out a study in customer behaviour and stated that “only 45% of customers are willing to pay more for a better customer service” and this is because there is an expectation that all businesses should meet a basic level of service(WHICH ? consumer magazine September 2019).
Additionally, the erudite Dr. Bray highlighted that customers are likely to warn others about their experiences – 75% would share a positive experience and 83% a negative one.
Modern technology and customer service.
There’s no denying that technology has caused a shift in the way we think about customer service. Social media means that negative sentiments can be made public and spread rapidly which I have found out to my cost when a woman on Facebook gave me 1* star review for not getting back to her as quick as I said I would. No offer of discounts or apologies could make her remove her comments!! Lesson learnt the hard way I suppose and if service drops below a certain level customers will start looking elsewhere and make sure everybody else knows about it too!!
When I’m shopping around for products and services I’m looking for value for money, which is in cake terms “worth the calories”.
Money well spent is the whole package including what you’re actually offering as a product as well the services.
This includes the initial contact experience of a web page landing or a personal phone call, to turning up on time, clearing up after yourself and making sure everything works prior to leaving. The standard of the service should not change for any customer. The only variable should be the different price of products.
The whole process must be seen in terms of the customer. Lack of knowledge is vulnerability which is often exploited by the unscrupulous. A friendly tone and helpful guiding hand on how to tune a television or how to playback recordings on a CCTV recorder cost nothing but are priceless to a customer lacking in confidence.
At AB Aerials we gain customers attention and confidence by offering no charge incentives such as:
- No vat charge
- 2 year guarantees
- Free call outs for surveys and diagnostics
- After sales service
- Phone lines open until 10pm and answered straight away
Customer’s trust needs to be gained and the ability not to be disingenuous is upmost which is why I’d always advise to check out the business in question, e.g. look at all the reviews, testimonials, experiences, qualifications etc, which help to cut through the host of questionable special offers and suspicious discounts. The focus is on helping the customer through the process with the end goal being a satisfactory outcome which includes something that works, looks good and is on budget!!!
AB Aerials Services.
At AB Aerials we’ve gathered together some of the key benefits of using a CCTV system can have at your place of work and residency – we hope you find this article helpful!
What is CCTV and why should you consider installing at your property?
A CCTV (closed-circuit television) system allows the use of videos cameras to monitor the interior and exterior of a property, transmitting the signal to a monitor or set of monitors.
More and more of us are switching on the benefits of CCTV security systems and in the UK it is now estimated that there are more cameras per person than any other country in the world.
The Metropolitan Police Commissioner Bernard Hogan-Howe promoted the use of CCTV, saying that cameras should be installed by homeowners and businesses to help detectives solve crimes.
The need for residential and business CCTV systems is higher than ever before. With the number of police officers patrolling our streets hitting a record low, total recorded offences are up by 14%, as reported by The Independent in 2018
Aside from the obvious advantage of being able to monitor your premises here are the benefits of using a CCTV system in 2019:
Deter Criminal Activity
This is the biggest and most recognised benefit for those who choose to add CCTV systems to their property. Outside of being able to monitor your premises, CCTV cameras are an excellent deterrent for burglars.
An intruder seeing cameras may decide that it’s easier and safer to move elsewhere. It’s much better to prevent intrusion than dealing with it after it’s occurred.
A report written by the Office for National Statistics in 2017 found that 2 in 100 homes were victims of robberies, with 40% of incidents taking place during working hours whilst occupiers are away from their properties.
In the same report, 70% of burglars gain entry to homes via the front door, while the remaining 30% use windows as an entry point. Therefore, pointing cameras towards these routes of entry is the best and most strategic place to add your CCTV device.
Improved Home Insurance Rates
By deterring criminal activity, CCTV security systems your home and property insurance costs. You are less of a target, so the risk is lowered, which means the price of your insurance decreases too.
“If you’re the victim of burglary and your home isn’t properly secured, you may find that your home insurance provider could question your claim and refuse to reimburse you for any loss.”
As well as being less of a target CCTV offers evidence towards insurance claims that you may not have had otherwise.
The more evidence you have to support your claim, the better, proving beyond doubt the circumstances surrounding your claim.
Peace of Mind
A camera system provides people with an increased sense of security and reassurance, particularly in areas where the crime rate is high.
The type of systems we at AB Aerials installed can be viewed and monitored from your smartphone or tablet.
This gives you the ability to check in and review your premises at the click of a button, so your home security is always in reach.
“As importantly, you get a whole shot of what happened at the event: What did they steal? Did they use a knife? You get all that. But more relevant today is a face. That’s what we need.”
It acts as a comfort blanket, giving you the freedom to get on with your life, confident that your property is being watched.
A CCTV system is a cost-effective form of security. Once the system has been installed they are very easy to maintain and require little reparations.
Ensure that your cameras are cleaned in order to receive the best performance from your system. Other than this, CCTV systems will keep your premises secure for years.
Are you worried about your home or property security?
Protecting your home or business isn’t as complicated or expensive as you may think. Modern security systems aren’t just for massive corporations.
A modest initial outlay will buy a set up tailored to your requirements, help to protect people, and prevent costly theft or damage.
The technology is easy to understand, simple to use, and cost-effective to maintain. Don’t wait until the worst happens. Thinking ahead now will save you a lot of money and stress in the long run.
Contact AB Aerials
For an informal chat about how a CCTV installation can benefit your home, please do contact us. We are the leading CCTV installation provider in Sheffield. We pride ourselves on quality work with 5-star service, something which our reviews from delighted customers reflect.
A case study of how a CCTV installation at your property could be the perfect addition!
The reasoning to have CCTV installed is to deter and prevent unwanted attention and intrusiveness into what is otherwise an already stressful life. It’s a statement saying “bugger off” and if you dare to encroach your ugly mug will be captured in perpetuity!!
Added peace of mind from a CCTV solution.
This is exactly why my most recent customer wanting CCTV decided upon such a course of action. AB Aerials has a good presence on the internet and she found us through Facebook although the majority of our work comes through the website. We always carry out a free survey and diagnostics to detail the customer requirements and not least to reassure the customer of the quality of our service and efficiency products.
It was a modest installation but she wanted peace of mind.
We installed two cameras, one at the front of the property and the other at the rear which captured the areas she wanted covering (and a little bit more), giving both great day time and night time vision – see below.
With this particular product, she could view the images on her phone via an app which also meant she didn’t have to the recorder connected to the TV. In instances like this, the recorder can be placed anywhere in the property away from obvious areas where the device could be stolen and the images and evidence therefore lost.
The app has full functionality showing live images and has a play back function too.
How can you book a CCTV installation?
You are in safe hands with an AB Aerials installation. Our 5-star reviews speak for themselves and we pride ourselves on delivering excellent customer service!
Wondering how CCTV can bring added peace of mind to your home? Contact us today for an impartial, no hassle conversation.
A time for reflections and plans for a happy 2019…
As a small business owner, I am constantly evaluating turnover, expenditure, potential savings, market growth etc. In other words how much money I can make. And why not? Money buys the creature comforts we take for granted but it can have an overwhelmingly negative influence on our behaviour and sometimes blinds us to what is really important in life and take precedence over compassion, empathy and altruism in business.
So now that the festive period is upon us it has prompted me to take stock and reflect on the work I have carried out for charities and businesses over the years that prioritise the above values over profit. It’s not all about the money. Like a lot of people as an individual I make monthly donations to various charities, plonk some spare change in the charity pot next to the till and buy the Big Issue from a vender as I walk ironically in to John Lewis. But my impact as an individual is negligible particularly when compared to three organisations I want to highlight in this piece which have used AB Aerials for the services we provide and have had a tangible influence on the lives of people far less fortunate than myself.
At the end of the blog, I have included links whereby people can make donations to each of the bodies I will mention below.
The first organisation I would like to bring to the attention of the blogging world is Choice Housing Limited. Choice Housing Limited which is an independent housing association and a Not-For-Profit Organisation that was set up in 2004 by Robert Mellors. They are based in North Nottinghamshire, but have properties in various locations around the country, with the majority in Sheffield and Worksop and offer a range of self-contained family homes and supported shared accommodation for single people. In addition to letting properties, Choice Housing Ltd also offers support to its residents in the areas of welfare benefits, debt management, employment, health, and housing. This support is offered to all residents free of charge, regardless of their income.
I first met Robert in 2014 in a not so salubrious are of Sheffield to carry out a fairly big domestic aerial and satellite job. I initially internally queried why anybody would want to take on such a thank less task, in my naive eyes, having to deal with the general maintenance and upkeep of such properties and deal with the issues of tenants on low income or on benefits. It wasn’t until earlier this year I found out why Robert established such a business. He had been homeless for a period of time a number of years ago and had been through similar experiences which genuinely shocked me as I would have never have guessed it as he appeared to be a well rounded, intelligent and articulate man running several successful businesses. Eventually, he had managed to overcome his demons and dedicated himself to improving lives and helping others who were down on their luck for whatever reason.
This was an epiphany for me and I was truly humbled by and Robert’s history and his continuing efforts.
The second organisation I have had dealings with ever since the first inception of AB Aerials is a charity called Roundabout based in Sheffield and is a local youth housing charity, providing shelter, support and life skills to young people. They provide emergency accommodation for homeless young people and support young people to live independently in secure bedsits and in shared housing throughout the city. Roundabout also offers young people a comprehensive programme of training and involvement which breaks the cycle of homelessness and develops long-term independent living skills.
When carrying out the work they send through I often come in to contact with the young people they deal with (aged between 16 and 25) who are more or less the same age as my kids but come from totally different backgrounds and have been presented with fewer opportunities and certainly seen less love. Roundabout offers assistance, advice and all manner of support something that they probably have never been previously exposed and give a vulnerable section of society a “leg up” and a chance to improve their lives.
I have a great respect and rapport with the staff at Roundabout and they in turn have kindly contributed to video testimonials in relation to the work I have done for them which can be found on the AB Aerials website (www.ab-aerials.co.uk).
The third and final organisation I have worked with since 2015 is a charity called Ashaiana who work with Black, Asian and refugee adults and children dealing with forced marriages, human trafficking, female genital mutilation, gang violence and honour based violence.
I suppose I have led a relatively sheltered life and never been exposed to the issues mentioned above but as a fully paid up member of the human race I can’t help be struck by the inhumanity that has led to the establishment of such a charity. What further shame there is for me as a man is that the crimes perpetrated are by men and that women need protecting from them and their distorted agendas. I have had to fit CCTV systems and microphones on hostels and supported accommodation for the gathering of evidence to prosecute men who have tried to gain access to cause physical or mental harm to women and children. How sad in one way but how good it is that Ashiana exist to take care and protect and house these often scared women and children
Next steps for supporting local charitable causes…
If you would lie to make a donation to any or all of the above organisations please do so from the following links
1. Choice Housing Limited – http://choicehousingltd.org/choice-activities/4588647145
2. Roundabout – http://www.roundabouthomeless.org/donate
3. Ashiana – http://www.roundabouthomeless.org
AB Aerials wishes everyone a Merry Christmas and a Happy, Safe and Peaceful New Year
The best aerial installation, satellite installation and CCTV installation team in Sheffield?
Well, it’s AB Aerials of course!
But don’t take our word for it! We were thankful to be invited back by our customers who share their stories about the excellent customer service, product knowledge and quality workmanship that goes into every AB Aerials installation!
Satellite installation in Sheffield – A delighted customer!
This happy customer in Sheffield was delighted with his satellite installation and configuration. The homeowner wanted to watch football from abroad and with our help, he can now enjoy his favourite sports directly through his satellite! Check out our satellite installation pages for more information on this service.
Aerial installation in Sheffield – a testimonial from a repeat customer.
This customer was thrilled to invite us back to her home after successfully installing a new aerial in the property. We have returned again to offer new services for her home to ensure maximum enjoyment of her TV and AV equipment, along with home security, through the means of CCTV installation on the property.
The benefits of CCTV installation – why you could consider a CCTV installation at your property.
A secure home is a happy home, and it is becoming more frequent that we get requests for CCTV installation across the Sheffield region. This homeowner was delighted with our service and the added peace of mind a well equipped and modern CCTV installation can bring to the home. Are you considering a CCTV installation on your property? Then don’t leave the site without checking out our CCTV installation page!
The best CCTV, Aerial & Satellite installation company in Sheffield.
These are just a selection of our hundreds of delighted customers across the Sheffield region. You can see more of our 5-Star Google rated reviews over on the review page, which we are proud to say puts us up there with the best for customer service, quality and delivery.
Contact us today to see how we can help you get more enjoyment from your property!
Home security: three effective ways to add increased security within your property.
Increasingly, customers are requesting a holistic package of measures to increase levels of security around the home. So in order to meet demand AB Aerials offer a high-value range of products to meet these needs
Initially, a thorough survey is conducted in order to determine the best security option for the customer. The choice of the three products, shown below, can be offered as part of a package (including all three) or individually installed.
- CCTVThis is a very popular product which is becoming ever more affordable. We offer a number of different types of cameras (IP, PTZ etc) but the one best suited for domestic use is a 2.1-megapixel anti-vandal dome camera giving great HD video quality with Infra-Red night vision up to 30 metres. Standard fitting of a 1 Terabyte Hard Drive gives 7 to 10 days recording time and the additional memory capacity can be installed on request. This is a SMART system which means image viewing a functionality can be seen and controlled from a phone or tablet. Additional features include CCTV warning signage, microphones and emailing functionality.
- Indoor Security Cameras
Again this is a SMART operating installation which means images can be seen from around the world as well as functionality. AB Aerials offer a range of cameras (stick, bulb or oval) with high quality video imagery and provide for “talk back” audio over the internet which means conversations can be had via the cameras.
|SD card included||Yes|
- Powered by mini USB
- Mobile phone secure app control
- Unique “sound wave” camera to phone pairing (No QR code required)
- HD performance
- Built-in LED for high quality night time vision
- Can support 15 user accounts
- Supports SD cards up to 32GB
- Alarm mode reminders
- Unique video lock so that system remains secure even if your phone is lost
3. Wireless Alarms Systems
Not only can this be employed as a stand alone security but integrated with a CCTV system thus further increasing the security of your home.
Why is this such a great product? The answer is two fold. Firstly, it is wireless which makes it easy and quick to install and secondly, that due to its “smartness” it can be operated from phones and tablets in and away from the house in a number of ways.
By downloading the app and adding the smart alarm system to it full functionality can be controlled from a phone/tablet. Hence, entrance and exit delays can be set as well as the easy addition of extra users if needs be. A key fob is also provided which is push button operated that arms/disarms the system, sets the night time or “Home” mode and makes provision for an “SOS but button which is utilised in the case of a personal attack (heaven forbid). A SIM card can be installed in the “controller” which automatically notifies designated appointees of an incident. Finally, there is a more traditional keypad which can also arm and disarm the system by punching in a PIN code
Additionally, other devices can be added such as a siren (external alarm box) which gives off a 110 dB ear busting noise and smart plugs that can regulate when lights come on and off when the customer is away. In all a great piece of kit which be fitted in no time and very minimal disruption.
Did you know?
AB Aerials are the leading CCTV installation team in the Sheffield region. We have an unrivalled 5-star review collection and we pride ourselves on transparency and customer service. To find out more about our services please do visit our CCTV installation page or contact us for a no quibble chat about your home security needs.
Troubleshooting, or as we like to say in Sheffield S6, dépanneuring (not really), is defined in Wikipedia (so it must be true) as “a form of problem-solving often applied to the repair of failed products or processes on a machine or system.”
The thrust of this blog has come about because people are being “ripped-off” by the unscrupulous and being sold a product or service which they don’t need at an inflated cost which could have otherwise been resolved much cheaply through Troubleshooting. The loss of your Freeview or Freesat service doesn’t necessarily mean having to resort to a new aerial, satellite dish or amplification system. The customer just needs an honest company, i.e. AB Aerials (check out the 5-star reviews!), to have a look and give a free, no obligation assessment of the issue.
See some other blogs from the archive about Which? Trusted Traders and Consumer Confidence
Just like the Clint Eastwood hombre character in the Spaghetti Westerns AB Aerials are here to make Good what is Bad and Ugly.
I don’t think “The Man No Name” sartorial sympathies meet current Health and Safety requirements. We actually wear hard hats, steel toe cap boots and hi-vis jackets when necessary for the record!! However, we don’t look anywhere near as cool. I wonder what the local constabulary would say if we rocked up to job sporting a Smith & Western revolver on our hips??
How AB Aerials helps our customers
How do we help our customers and add value to our services? In this instance AB Aerials giveaway, at no cost, a Troubleshooting E-Book on the website which highlights SIX common TV signal issues and how to resolve them in relation to Freeview (free to air programmes received via an aerial) and Freesat (free to air programmes received through a satellite dish). Go grab your e-book from the home page today!
AB Aerials 5 step checklist for troubleshooting your issues
If you’re not confident in applying the advice given in the E-Book, AB Aerials will carry out a five step troubleshooting programme which includes:
Verification that the problem actually exists
Isolating the cause of the problem
Correcting the cause of the problem
Verifying the problem has been corrected and
to prevent future problems
A thorough investigation leading to a successful and permanent resolution.
Most importantly, if your TV picture is being disrupted, always check for cats on the aerial. An increasing issue spreading across the country affecting signal reception and setting temperatures rising on Saturday evening when trying to watch Match of The day. 8 out of 10 owners prefer to enjoy TV without the hindrance of a cat on the aerial.
New aerial installation in Sheffied.
How can AB Aerials help you? we are the regions leading installer of aerials, satellite, CCTV and home security in Sheffield. Why not give us a call or contact us to see how we can help you!
Meaow and goodbye for now.
There are loads of “buzz” words out there like “knowledge transfer”, “on point” and “synergy” which are at best baffling and at worst skin crawlingly irksome!! But what the hey, I’m going to join the party as AB Aerials is a progressive business and by “thinking outside the box” we can suggest “on key” products and services by taking a “holistic approach” in giving our customers the best and most relevant experience they can have.
Basically what all that “gumpf” means is that we can offer a greater range of stuff using ladders.
Times they are a-changing
Seriously though it is true that in order to stay afloat as a business you have to adapt and change. With this in mind, around seven years ago AB Aerials began installing CCTV systems as well as aerials and satellite dishes. Since then the CCTV products have improved and become so user-friendly that images are super HD quality and customers can trace activity, not only through monitors and televisions, but also on mobile and tablet devices.
So to carry on this evolutionary time line we can now bring to the table a similarly easy to use “smart alarm system”.
Not only can this be employed as a stand alone security system (as can be testified by my parents) but integrated with a CCTV system thus further increasing the security of your home.
What is a smart alarm system?
What is a smart alarm system and why is it such a good product?
The answer is two-fold. Firstly, it is wireless which makes it easy and quick to install and secondly, that due to its “smartness” it can be operated from phones and tablets in and away from the house in a number of ways.
See the maxxone smart alarm system here as an example of the hardware we install.
By downloading the app and adding the smart alarm system to it, full functionality can be controlled from a phone/tablet. Hence, entrance and exit delays can be set as well as the easy addition of extra users if needs be. A key fob is also provided which is push button operated that arms/disarms the system, sets the night time or “Home” mode and makes provision for a “SOS but button which is utilised in the case of a personal attack (heaven forbid). A SIM card can be installed in the “controller” which automatically notifies designated appointees of an incident. Finally, there is a more traditional key pad which can also arm and disarm the system by punching in a PIN code
Additional extras to your smart alarm system
Additionally, other devices can be added such as a siren (external alarm box) which gives off a 110 dB ear busting noise and smart plugs that can regulate when lights come on and off when the customer is away. In all a great piece of kit which be fitted in no time and very minimal disruption.
It’s not only peace of mind that customers are wanting but also a system that easy to use, value for money and most of all effective! To offer up one more buzz phrase this smart alarm system “ticks all the boxes”.
AB Aerials – the leading choice in home security installation
AB Aerials are proud to install aerials, satellites, CCTV and home security across Sheffield and South Yorkshire. Our industry-leading customer reviews guarantee customer satisfaction and a job well done!
View our services here and contact us TODAY for a no hassle chat about your needs.
Choosing a Which Trusted Trader For Your Next Job
As a “normal Joe” and fully paid up member of society (rather than a heart of stone contractor!) I feel a customer’s pain when looking for a tradesperson. There are so many “horror” stories out there about “Rogue traders” it’s daunting and I can sympathise as I’ve been a victim too. It’s the feeling of vulnerability that gnaws away at you because who other than the very person you want to employ has the knowledge that you don’t!!
Questions are raised such as
- how much should I pay?
- Who’s a reputable installer?
- Will they turn up when they said they would?
- Will they answer/return my calls?
Sound familiar – of course they do, because nobody wants to be ripped off!
Previously I’ve written blogs on customer confidence and this time I want to promote further reasons why a customer of AB Aerials is in safe hands when choosing the right tradesperson for your next job
AB Aerials – A Which? Trusted Trader
Recently AB Aerials as business has undergone the process of becoming a Which Trusted Trader (WTT). There are a lot of “Find a Trader” platforms out there but we wanted to go for the “Gold Standard” as Which have a “rich history in rewarding good services, products and businesses for the benefit of UK consumers”. Well, I’m glad we decided to go with Which as their whole philosophy is centred on customer protection.
There is a rigourous assessment process which other trading sites just don’t have. This involves substantiating individual’s professional qualifications, company credit status, continuous customer feedback and AB Aerials signing up to a Code of Conduct and Ethics. Any of which are breached and you’re down the road!!! Hence, the customer is protected from “Rogue Traders” and charlatans. For instance, if you’re quoted for work there is an arrangement for a 14 day cooling off period and you can cancel and if you’re unhappy with the work WTT offer a free arbitration/dispute resolution service (all this can be found in the Complaints Procedure of the website). Ultimately every stage of the work process is geared to customer protection and the responsibility to provide an excellent service falls to AB Aerials or else there will be consequences, be that legal or financial!
I have to say it was a relief when I got the good news and been told AB Aerials had been endorsed by WTT as this meant that the work practices of our business were of a high standard and WTT would be confident in promoting us. What made this even sweeter was that we were told that only 1 in 4 applications were successful. Pat on the back all round then!
Out of interest, I typed in aerial and satellite installers in Sheffield on the WTT site and only two other businesses appeared. One was based in Humberside (say what!!) and the others were an electrical contractor stating they do audio-visual work and as it happens they sub-contract this work to AB Aerials anyway. The question has got to be asked why aren’t there any other similar businesses with WTT? The answer is, of course, it is unlikely they would meet the standards required and those that have applied have been unsuccessful.
So why go with anybody else? Go with AB Aerials – for a better resolution!!
Contact us today to see how we can help you. Which? Trusted Traders are renowned for customer service and value so you are safe in the knowledge your installation will be treated with upmost care.
Should I install CCTV on my property?
So many CCTV questions. Should I install CCTV? Why is everybody getting CCTV? Is CCTV an acronym for Cheese, Cucumber and Tomato (the best) Vegetarian sandwich option? I don’t know, I just don’t know. However, I’m going to base the remainder of this blog on the assumption that CCTV stands for closed circuit television. Onwards.
We install several CCTV systems in domestic and business properties across Sheffield and South Yorkshire. For More information please do check out the CCTV installation page.
At face value, the installation of a CCTV system is a “no-brainer “for those people who have either been touched by the hand of the unscrupulous or for those members of the public who want to be proactive in crime prevention.
The Boys in Blue extol the virtues of CCTV and at the beginning of 2018 the Head of the Met, Sir Bernard Hogan Howe, said “more homeowners should install cameras outside their homes, particularly at eye level, so that facial recognition could be used to identify criminals”. But what are the costs and benefits of splashing out on a beady eye to the world?
Why should I install CCTV in my home?
The number one reason to install CCTV is to deter and prevent crime. Isn’t it? Any thief would take the path of least resistance. So in terms of CCTV a property with no system sitting next door to a house covered in cameras is more likely to picked off. Stands to reason.
Domestic CCTV systems – wired or wireless?
A well-designed infrastructure can provide 100% coverage with multiple cameras keeping an eye on each other’s blind spots. Nowadays systems can be either wired or wireless depending on your budget but wireless systems can be subject to “drop out” due to an interrupted internet connection with the loss of coverage. Also, relatively cheap cameras can give a high resolution, giving great definition on images and videos as well as good quality night vision recordings.
CCTV For Business – the added benefits
In terms of a business scenario, and with a guilty nod to George Orwell’s “1984”, cameras can create discipline amongst staff and prevent possibilities of wrong doing and encourage good behaviour in a Big Brother style. That’s good – I think??
Recordings can assist in law enforcement which Sir Bernard alluded to which can help in identifying criminals, highlight anti-social behaviour and even liability at traffic incidents.
But the big question is “Will it stop crime”? Well I can add my six penneth now and can say without fear of contradiction that….. “The jury’s out”. A University of Leicester report states that “CCTV systems are the biggest deterrent effect in pre-planned crime”. This means that a camera’s visibility may prevent a house form being targeted. But Police advise households that more effective security for a property is getting security lighting, alarm systems and getting better door locks for entry points when it comes to the opportunist tea leaf.
CCTV privacy awareness
There are privacy issues that have to be observed in terms of contravening the Data Protection Act (DPA) please ref previous CCTV blog when installing CCTV. Consideration has to be made in the scope of the cameras and coverage which may spill on to public land or through the neighbour’s bedroom window. It’s prudent to fix signage up to notify all and sundry their image is being captured when on your property. Fairs, fair.
How much does CCTV installation cost?
At AB Aerials we offer free advice as to the best CCTV security system to install, where to locate cameras and the importance of public privacy in relation to the DPA. Costs for a basic domestic system start from £195 with a two-year guarantee.
See our CCTV installation page for more information!
Contact us today for any questions you have regarding our CCTV installation and other services.