The importance of customer service for our installation service.
Has a tradesman, shop or on line outlet ever left you seething? Chances are bad customer service was the cause. A rage-inducing experience can make us swear to never spend money with that third party again whilst excellence examples can secure customers for life!!
Customer’s have changing expectations and are more discerning about where customer service can add value. We may not be terribly focused on casual conversation and interaction but we are looking for customer service that helps fulfil our needs. For example last week a potential customer enquired in to the reasons for the poor quality of picture on his recently purchased behemoth 65” OLED TV. He suggested that a new aerial might help. I told him it wasn’t the signal that was the issue just that standard definition on a big screen is rubbish – something that John Lewis or Currys don’t generally mention.
Although there was no real resolution to his initial enquiry (excuse the pun) he was joyous to the point of giving me a 5* review on Google as I’d been open and honest and hadn’t ripped him off by installing some expensive piece of apparatus that wouldn’t have corrected the problem.
A certain Dr. Bray (who he??) of Bournemouth University has carried out a study in customer behaviour and stated that “only 45% of customers are willing to pay more for a better customer service” and this is because there is an expectation that all businesses should meet a basic level of service(WHICH ? consumer magazine September 2019).
Additionally, the erudite Dr. Bray highlighted that customers are likely to warn others about their experiences – 75% would share a positive experience and 83% a negative one.
Modern technology and customer service.
There’s no denying that technology has caused a shift in the way we think about customer service. Social media means that negative sentiments can be made public and spread rapidly which I have found out to my cost when a woman on Facebook gave me 1* star review for not getting back to her as quick as I said I would. No offer of discounts or apologies could make her remove her comments!! Lesson learnt the hard way I suppose and if service drops below a certain level customers will start looking elsewhere and make sure everybody else knows about it too!!
When I’m shopping around for products and services I’m looking for value for money, which is in cake terms “worth the calories”.
Money well spent is the whole package including what you’re actually offering as a product as well the services.
This includes the initial contact experience of a web page landing or a personal phone call, to turning up on time, clearing up after yourself and making sure everything works prior to leaving. The standard of the service should not change for any customer. The only variable should be the different price of products.
The whole process must be seen in terms of the customer. Lack of knowledge is vulnerability which is often exploited by the unscrupulous. A friendly tone and helpful guiding hand on how to tune a television or how to playback recordings on a CCTV recorder cost nothing but are priceless to a customer lacking in confidence.
At AB Aerials we gain customers attention and confidence by offering no charge incentives such as:
- No vat charge
- 2 year guarantees
- Free call outs for surveys and diagnostics
- After sales service
- Phone lines open until 10pm and answered straight away
Customer’s trust needs to be gained and the ability not to be disingenuous is upmost which is why I’d always advise to check out the business in question, e.g. look at all the reviews, testimonials, experiences, qualifications etc, which help to cut through the host of questionable special offers and suspicious discounts. The focus is on helping the customer through the process with the end goal being a satisfactory outcome which includes something that works, looks good and is on budget!!!
AB Aerials Services.
Why should you consider adding a soundbar or soundbase to your TV set up?
Slimline TV’s can have a superb picture but below par sound as space for in built speakers is limited. I should know having recently bought a SONY TV only to endure the listening experience of having a length of string between two old baked beans cans. A soundbar/base boosts TV audio and is compact also a TV can sit on a base. To ease my woes and tinnitus I researched in to the world of affordable alternatives to something Alexander Graham Bell would definitely not recognise.
|Model||Price (£)||TV connections||Bluetooth
for music playback
|Samsung HW N850||849||O, H||Y||WSub||Buy|
|Samsung HW J250||160||A,O||Y|
|LG K5||239||A, H, O||Y||WSub|
|LG SJ7||449||Y||WSub||Don’t Buy|
|Canton DM100||529||A, C, O||Y||Buy|
|Q Acoustics M2||225||A,H,O||Y|
- A – Auxiliary 3.5mm
- C – Coaxial digital
- H – HDMI
- O – Optical
- WSub – Wired sub woofer
|Samsung HW N850||Outstanding sound quality using Dolby Atmos|
|Sonos Playbar||Dynamic sound|
|Samsung HW J250||Simple to use and unobtrusive|
|LG K5||Great for films|
|LG SJ7||Clever 3 piece sound bar but sound disappoints|
|Canton DM55||Powerful sound and good dynamic range|
|Canton DM60||Excellent virtual surround sound and clear speech|
|Canton DM100||Sounds great and is easy to use|
|Canton DM75||Big powerful clear sound with a wide frequency range|
|Q Acoustics M2||Good value compact model with warm sound and clear speech|
Best model versus Best Value
The Sonos playbar soundbar offers great sound but is at the top of the price range whilst the Samsung HW J250 is among the cheapest but still presents a big sound for a great price.
We wrote a handy article at the back end of 2018 reviewing our best TV for home use. Why not compliment your viewing pleasure with brilliant sound too!
AB Aerials – the leading provider of aerial installation and AV solutions in the Sheffield region!
We are the region’s leading provider of aerial installation, satellite and TV installation along with improved home connectivity to help you enjoy your home entertainment and digital services to the best of their potential.
Is poor WiFi signal around your home causing issues? Here’s how you can improve WiFi signal across your home!
You know how it is. Either the Wi-Fi signal reaches every room but to the one you really want it in or the kids and their mates are at home all connected and the signal on your phone disappears in to the abyss. Fear not. There is an answer to these woes.
AB Aerials have recently introduced a range of Access Points (AP) that creates a wireless local area network (WLAN) either to a “dead spot” or around the house and even in to the garden and beyond!! For example, if you want to enable Wi-Fi access in your recently converted cellar but don’t have a router within range, you can install an access point in the cellar and run an Ethernet cable back to the router. A bespoke WLAN can be set up to be run independently from your existing Wi-Fi or in conjunction with it.
What’s the difference between a Wi-Fi extender and an AP I hear you ask? As its name implies, a range extender lengthens the reach of an existing Wi-Fi network. Since range extenders connect wirelessly to Wi-Fi routers, they must be placed where the Wi-Fi router’s signal is already strong, not in the location of the actual dead spot.
There are significant advantages of installing an AP. When you have swarms of family and friends all visiting at once connecting with tablets and mobile phones. Twenty devices on a wireless network adds up quickly. At 60 simultaneous connections each, access points give you the freedom to scale the number of devices supported on your network. But that’s only one of the advantages of using these network enhancers—consider these points:
- Business-grade access points can be installed anywhere you can run an Ethernet cable. Models that AB Aerials employ are also compatible with Power over Ethernet Plus, or PoE+ (a combination Ethernet and power cord), so there is no need to run a separate power line or install an outlet near the access point.
- Additional standard features include Captive Portal and Access Control List (ACL) support, so you can limit guest access without compromising network security, as well as easily manage users within your Wi-Fi network.
- Select access points include a Clustering feature—a single point from which the IT administrator can view, deploy, configure, and secure a Wi-Fi network as a single entity rather than a series of separate access point configurations.
Which products can help with improved WiFi signal?
There are a range of products and functionalities that can be tailored to suit customer requirements. AP’s can be categorised in to three main products
- In wall access points; these provide a separate WLAN or combined WLAN and data access point
- Ceiling access points – which provide Wi-Fi (flooding) throughout the property .
- Bridges – which can provide Wi-Fi from building to building both point to point and point to multi point
Technology is reaching a point where decent Wi-fi signals can be had in every room of the house as long as the ethernet cable run from the router to the AP is do-able. Multiple devices can be added to the network without loss of signal/drop out to individual rooms or the whole property or even the man shed at the bottom of the garden.
Further Reading & Resources
Ab Aerials are the leading home connectivity experts based in Sheffield. Our vast experience and reputation will leave you enjoying your home entertainment, connectivity and WiFi in no time!
How to use your TV to increase happiness in your life…really!
I hate the month of January, and I know I’m not alone. The holidays are over, it’s dark and freezing outside, and I’m generally in the midst of three or four miserable resolutions aimed at getting back to my pre-December trouser size. It pretty much feels like a case of the Mondays—for 31 days straight.
For the less enthusiastic amongst us the thought of physically trying to drag ourselves out of the winter blues e.g. snowball fights, skiing, slipping on the ice in the park, whatever, is not as palatable as a passive way in to gearing up for the New Year.
As proud couch potatoes here at AB Aerials we like to advocate (only for a short duration of course!!) some serious “getting to know your TV” and get happy doing it whilst banishing the heavy over hanging cloud that is Seasonal Affective Disorder (SAD).
In terms of hours, watching TV is probably the world’s most popular pastimes and it’s the most common free-time activity – for an average of about five hours a day. It’s a source of relaxing fun.
But while television is a good servant, it’s a bad master. It can swallow up huge amounts of time, without much happiness bang for the buck.
Here are nine tips for keeping TV-watching a source of happiness:
- Watch TV with someone else. We enjoy all activities more when we’re with other people, and we tend to find things funnier when we’re with other people. Use TV as an excuse to get together. Sports TV, awards TV (the Oscars), competitionTV particularly on ITV, cult TV (Luther BBC1), and event TV (Dancing on Ice ITV) in particular, are a lot more fun to watch with other people. In fact, you can even…
- Use TV as a bridge. If you’re having trouble connecting with someone – your sweetheart or your teenager, say – try joining that person when they are watching TV (even if it’s football or Jeremy Kyle (heaven forbid )which may not necessarily be your favourite). Watching TV is companionable, you share an experience, you can comment on the action here and there for a bit of conversation It’s a way of showing someone that you want their company and engaging in a low-key, pleasant, undemanding way.
- Recording allows you to watch a particular show according to your own schedule and mood. Most important: if you’re sleepy, don’t stay up late to watch TV! Record a show, and finish watching it another time! Since I started my happiness project, I’ve become a sleepnut. Sleep is so crucial to energy, mood, and health.
- Don’t record shows. Anticipationis an important aspect of happiness. Looking forward to a certain day and time so will heighten the pleasure you’ll take in your favourite show. And it’s fun to think that you’re sitting down at the same time with people across the country to see what’s next on Eastenders. Also, you’ll be able to enjoy reading about it right away (see #6), without worrying about spoilers.
- Enjoy the commercials. This is particularly easy if you rarely watch TV. An enormous amount of ingenuity and creativitygoes into commercials, and they can be fascinating if you pay attention. Not only that surprisingly we enjoy TV more when it’s interrupted by commercials – in my opinion.
- Learn about TV. The more you know about something, the more interesting it becomes. Read some TV criticism, read some interviews with the creative people involved in the show, become more knowledgeable.
- Don’t surf. Especially if you’re feeling frazzled and overwhelmed with multi-tasking, sit down, start watching, sink into the experience and stay on one channel. Let the show unfold in its time slot; don’t keep switching around to catch bits and pieces of other shows.
- Do surf. One of the joys of watching cable TV is the cornucopia of shows on display. As is oft remarked, “So many channels, yet so little to watch”, but nevertheless I loveseeing the variety of sports, music, pop culture, dance, movies of all sorts, old TV shows, religious programmes, history – it’s fascinating.
Of course there are a myriad of ways to watch TV nowadays and we at AB Aerials are here to help whether you want to watch programmes via Freeview (through an aerial) or Freesat or SKY (through a satellite dish). Increasingly programmes are streamed through Netflix, Amazon Prime and the like which require a decent Wi-Fi signal – again we can help you with that too.
More services from AB Aerials – the leading satellite, aerial and TV installation company in Sheffield!
More from the blog!
A time for reflections and plans for a happy 2019…
As a small business owner, I am constantly evaluating turnover, expenditure, potential savings, market growth etc. In other words how much money I can make. And why not? Money buys the creature comforts we take for granted but it can have an overwhelmingly negative influence on our behaviour and sometimes blinds us to what is really important in life and take precedence over compassion, empathy and altruism in business.
So now that the festive period is upon us it has prompted me to take stock and reflect on the work I have carried out for charities and businesses over the years that prioritise the above values over profit. It’s not all about the money. Like a lot of people as an individual I make monthly donations to various charities, plonk some spare change in the charity pot next to the till and buy the Big Issue from a vender as I walk ironically in to John Lewis. But my impact as an individual is negligible particularly when compared to three organisations I want to highlight in this piece which have used AB Aerials for the services we provide and have had a tangible influence on the lives of people far less fortunate than myself.
At the end of the blog, I have included links whereby people can make donations to each of the bodies I will mention below.
The first organisation I would like to bring to the attention of the blogging world is Choice Housing Limited. Choice Housing Limited which is an independent housing association and a Not-For-Profit Organisation that was set up in 2004 by Robert Mellors. They are based in North Nottinghamshire, but have properties in various locations around the country, with the majority in Sheffield and Worksop and offer a range of self-contained family homes and supported shared accommodation for single people. In addition to letting properties, Choice Housing Ltd also offers support to its residents in the areas of welfare benefits, debt management, employment, health, and housing. This support is offered to all residents free of charge, regardless of their income.
I first met Robert in 2014 in a not so salubrious are of Sheffield to carry out a fairly big domestic aerial and satellite job. I initially internally queried why anybody would want to take on such a thank less task, in my naive eyes, having to deal with the general maintenance and upkeep of such properties and deal with the issues of tenants on low income or on benefits. It wasn’t until earlier this year I found out why Robert established such a business. He had been homeless for a period of time a number of years ago and had been through similar experiences which genuinely shocked me as I would have never have guessed it as he appeared to be a well rounded, intelligent and articulate man running several successful businesses. Eventually, he had managed to overcome his demons and dedicated himself to improving lives and helping others who were down on their luck for whatever reason.
This was an epiphany for me and I was truly humbled by and Robert’s history and his continuing efforts.
The second organisation I have had dealings with ever since the first inception of AB Aerials is a charity called Roundabout based in Sheffield and is a local youth housing charity, providing shelter, support and life skills to young people. They provide emergency accommodation for homeless young people and support young people to live independently in secure bedsits and in shared housing throughout the city. Roundabout also offers young people a comprehensive programme of training and involvement which breaks the cycle of homelessness and develops long-term independent living skills.
When carrying out the work they send through I often come in to contact with the young people they deal with (aged between 16 and 25) who are more or less the same age as my kids but come from totally different backgrounds and have been presented with fewer opportunities and certainly seen less love. Roundabout offers assistance, advice and all manner of support something that they probably have never been previously exposed and give a vulnerable section of society a “leg up” and a chance to improve their lives.
I have a great respect and rapport with the staff at Roundabout and they in turn have kindly contributed to video testimonials in relation to the work I have done for them which can be found on the AB Aerials website (www.ab-aerials.co.uk).
The third and final organisation I have worked with since 2015 is a charity called Ashaiana who work with Black, Asian and refugee adults and children dealing with forced marriages, human trafficking, female genital mutilation, gang violence and honour based violence.
I suppose I have led a relatively sheltered life and never been exposed to the issues mentioned above but as a fully paid up member of the human race I can’t help be struck by the inhumanity that has led to the establishment of such a charity. What further shame there is for me as a man is that the crimes perpetrated are by men and that women need protecting from them and their distorted agendas. I have had to fit CCTV systems and microphones on hostels and supported accommodation for the gathering of evidence to prosecute men who have tried to gain access to cause physical or mental harm to women and children. How sad in one way but how good it is that Ashiana exist to take care and protect and house these often scared women and children
Next steps for supporting local charitable causes…
If you would lie to make a donation to any or all of the above organisations please do so from the following links
1. Choice Housing Limited – http://choicehousingltd.org/choice-activities/4588647145
2. Roundabout – http://www.roundabouthomeless.org/donate
3. Ashiana – http://www.roundabouthomeless.org
AB Aerials wishes everyone a Merry Christmas and a Happy, Safe and Peaceful New Year
Our 2018 best TVs of the year – a buying guide!
Looking to improve your viewing pleasure at home? We have seen a lot of options over the past year. Our best TVs of 2018 are here!
It’s that time of year when Christmas creeps up at a slow but inevitable pace and thoughts turn to presents, mince pies and arguments over what to watch on the telly. Family harmony is paramount so with an eye on keeping the teenagers occupied with Netflix on a large screen upstairs and Dad happy with Boxing day footy, AB Aerials are happy to help with an offering of the best TVs from this year. But before we get stuck in to the smorgasbord of electronics delights it’s worth noting that you can save a few quid by trawling the depths of Gumtree, Amazon and the like for 2017 models where huge savings can be made.
For instance, the LG OLED55B7V was selling at a wallet withering £3,000 when new but 12 months later could be picked up at £1,299. Same with the Panasonic TX-55EZ952B which slapped the new buyer in the face at £3,499 but dropped to £1,499 this year. You have to get in quick though. Just like the Mission Impossible tape they will metaphorically self-destruct after a year never to be seen again. Bye, bye.
2018 options for brilliant telly
Back to the future. According to WHICH? Consumer magazine, LG, Samsung, and SONY have sped out of the blocks producing the popular and value for money products whilst Panasonic have been slow to respond. But was has become apparent is that large TV’s are more common than ever and that smaller screen i.e. 43” and less are being sent to the big TV recycling plant in the sky. So if you’re thinking of incorporating a petite TV into that fitted wardrobe you’re planning I’d think again unless your bedroom is one of the larger ones in the Palais de Versailles.
New features for 2018 are voice commands which will replace remote controls but this won’t happen any time soon but like death, the change will inevitably come and having worm your way under the couch and fish the hand set out from a mountain of dog hair will be a thing of the past. Having to actually type using on-screen keyboards will be a footnote of TV history and some TV’s can act as SMART Hubs so that control of the lighting, heating etc can be done from the TV (see reviews at which.co.uk/TVs). High dynamic range (HDR) standards have improved from one HDR format (HDR10) to four others so the imagery could look better but the HDR technology can’t change a bad TV in to a good one.
On to the reviews. A selection has been made taken from the Which? Tests carried out this month (September 2018)
|Size (inches)||Model||Pros||Cons||Price (£)|
|32||LG32LK6100PLB||Great HD SD images||Feeble sound||349|
|43||LG43UK6950PLB||Sharp video Full sound||Menu slow||499|
|43||LG43UK6300PLB||Detailed pictures Balanced sound||Poor remote control||379|
|43||LG436500PLA||Sharp detailed picture||Menu slow||499|
|49||LG49K8500KLA star buy||Great sound and visual detail||Colours too rich||999|
|49||Samsung UE49NU8000||Crisp picture voice search features||Unbalanced sound||849|
|49||KG49UK7550PLA||Excellent sound and remote||Colours are cold||749|
|55||LGOLED55C8PLA star buy||Stunning sound and detail||Menus too long to load||2499|
|55||SonyKD55AF8BU star buy||Superb sound and deep detailed blacks||Busy remote||2399|
|55||SamsungQE55Q7FN star buy||Great sound vivid picture||Fiddly remote||1799|
|55||SamsunGUE55NU8500 star buy||Vibrant screen nice sound||Awkward remote||1249|
|65||LG65SK8500PLA star buy||Glorious sound detailed picture fantastic remote||Colours lean towards yellow||1999|
|65||SamsungQE65Q9FN||Excellent contrast and colours||Unintuitive remote||2499|
|65||SamsungUE65NU8000 star buy||Natural sound sharp picture||Colours too warm||1499|
The best performing TV ‘start from £999 and the “go-to” recommendation is the LGOLED55C8PLA for its great pictures and sound quality and two tuners (terrestrial and satellite) mean that 100’s of free channels can be accessed with an easy to use remote control. AB Aerials can’t find a single reason not to recommend this TV.
TV Wall Mounting service in Sheffield provided by AB Aerials
once you have sourced your awesome new TV, you may wish to consider wall mounting the amazing piece of kit to improve your viewing pleasure. AB Aerials offer this service and are able to provide a quick quote with 5-star rated service. Check out the TV Wall Mounting page or contact us for a quick quote!
Aerial & Satellite installation in Sheffield
We are the region’s best installation team for TV aerials and satellites, providing peace of mind and a massive improvement to your viewing pleasure and home entertainment experience.
Don’t just take our word for it – check out this great article showcasing some of our fantastic customers who were kind enough to welcome us back to their home to offer their feedback on the AB Aerials service and quality!
Be sure to check out our range of services and contact us for a no quibble conversation about your requirement.
The best aerial installation, satellite installation and CCTV installation team in Sheffield?
Well, it’s AB Aerials of course!
But don’t take our word for it! We were thankful to be invited back by our customers who share their stories about the excellent customer service, product knowledge and quality workmanship that goes into every AB Aerials installation!
Satellite installation in Sheffield – A delighted customer!
This happy customer in Sheffield was delighted with his satellite installation and configuration. The homeowner wanted to watch football from abroad and with our help, he can now enjoy his favourite sports directly through his satellite! Check out our satellite installation pages for more information on this service.
Aerial installation in Sheffield – a testimonial from a repeat customer.
This customer was thrilled to invite us back to her home after successfully installing a new aerial in the property. We have returned again to offer new services for her home to ensure maximum enjoyment of her TV and AV equipment, along with home security, through the means of CCTV installation on the property.
The benefits of CCTV installation – why you could consider a CCTV installation at your property.
A secure home is a happy home, and it is becoming more frequent that we get requests for CCTV installation across the Sheffield region. This homeowner was delighted with our service and the added peace of mind a well equipped and modern CCTV installation can bring to the home. Are you considering a CCTV installation on your property? Then don’t leave the site without checking out our CCTV installation page!
The best CCTV, Aerial & Satellite installation company in Sheffield.
These are just a selection of our hundreds of delighted customers across the Sheffield region. You can see more of our 5-Star Google rated reviews over on the review page, which we are proud to say puts us up there with the best for customer service, quality and delivery.
Contact us today to see how we can help you get more enjoyment from your property!
Troubleshooting, or as we like to say in Sheffield S6, dépanneuring (not really), is defined in Wikipedia (so it must be true) as “a form of problem-solving often applied to the repair of failed products or processes on a machine or system.”
The thrust of this blog has come about because people are being “ripped-off” by the unscrupulous and being sold a product or service which they don’t need at an inflated cost which could have otherwise been resolved much cheaply through Troubleshooting. The loss of your Freeview or Freesat service doesn’t necessarily mean having to resort to a new aerial, satellite dish or amplification system. The customer just needs an honest company, i.e. AB Aerials (check out the 5-star reviews!), to have a look and give a free, no obligation assessment of the issue.
See some other blogs from the archive about Which? Trusted Traders and Consumer Confidence
Just like the Clint Eastwood hombre character in the Spaghetti Westerns AB Aerials are here to make Good what is Bad and Ugly.
I don’t think “The Man No Name” sartorial sympathies meet current Health and Safety requirements. We actually wear hard hats, steel toe cap boots and hi-vis jackets when necessary for the record!! However, we don’t look anywhere near as cool. I wonder what the local constabulary would say if we rocked up to job sporting a Smith & Western revolver on our hips??
How AB Aerials helps our customers
How do we help our customers and add value to our services? In this instance AB Aerials giveaway, at no cost, a Troubleshooting E-Book on the website which highlights SIX common TV signal issues and how to resolve them in relation to Freeview (free to air programmes received via an aerial) and Freesat (free to air programmes received through a satellite dish). Go grab your e-book from the home page today!
AB Aerials 5 step checklist for troubleshooting your issues
If you’re not confident in applying the advice given in the E-Book, AB Aerials will carry out a five step troubleshooting programme which includes:
Verification that the problem actually exists
Isolating the cause of the problem
Correcting the cause of the problem
Verifying the problem has been corrected and
to prevent future problems
A thorough investigation leading to a successful and permanent resolution.
Most importantly, if your TV picture is being disrupted, always check for cats on the aerial. An increasing issue spreading across the country affecting signal reception and setting temperatures rising on Saturday evening when trying to watch Match of The day. 8 out of 10 owners prefer to enjoy TV without the hindrance of a cat on the aerial.
New aerial installation in Sheffied.
How can AB Aerials help you? we are the regions leading installer of aerials, satellite, CCTV and home security in Sheffield. Why not give us a call or contact us to see how we can help you!
Meaow and goodbye for now.
Some pleasant surprises and myth-busting words around your aerial and satellite installation.
I’m sure when Ernest Hemmingway wrote “For Whom the Bell Tolls” book he didn’t have TV aerial and satellite systems in mind. Nevertheless, I thought I’d nick his mysteriously titled novel and use it for my own purposes – so ta muchly Ernest.
Whenever I go knocking on my customer’s doors (exactly 766 times last financial year according to my database) I’m constantly surprised at their enthusiasm to embrace, if not a new TV aerial or satellite dish, at least provision for TV in additional rooms. Granted the customer is more likely to be over 35 and can remember a time when remote controls were a twinkle in a mad scientist’s eye and professional footballers used to catch the bus to matches with the fans rather than being flown in to stadiums on their personal zephyrs.
The viewing habits of the “Millenials”
Having read a recent survey by The Consumer Technology Association (never heard of them but I’m assuming they’re a reputable bunch) it stated that “Millennials” (people aged between 18 and 34) spend 55% of their video watching time consuming content after it has been aired i.e. 35% on streaming services or video on demand (VoD) and 20% on recorded shows.
The statistics for this group show a continuous move away from watching live TV to web based streaming and VoD which by implication means a divergence from traditional methods of receiving TV signals. Initially I metaphorically gulped and thought that this must be one of the final nails in the coffin for the industry in which I earn my bread and butter. It probably will be in the long run but at present I’d argue that there is still life yet in receiving TV programmes via an aerial or satellite dish as they still offer a viable, not least cheaper, alternative to streaming and VoD services.
The best way to watch and enjoy your TV.
Agreed, it is generally accepted that kids don’t watch live TV as the numbers show but people over 35 spend 80% of their video watching time on live TV. And the best way to do this is through TV aerials and satellite dishes and here’s why…
The quality of the images is a better than streaming services which are reliant on a constant and decent streaming speed. Hence there are issues with poor resolution, pixelating and drop out altogether. These issues are further compounded by the short sightedness of BT (the UK’s largest internet provider) not investing in a fibre optic cable network. Over the past 10 years or so millions of pounds have been spent on digging the ground up and laying copper cables which are not as effective and efficient in aiding loading speeds. Hence, having spent so much dosh on a copper network there is little likelihood they are going to throw a load more on a wholesale change to fibre. So in TV viewing terms there will be a significant delay in improvement to streaming services.
Secondly, TV aerial and satellite systems are cheap to install! We at AB Aerials can supply and fit an aerial from £95 and a satellite dish from £120. Given that once installed they can survive exposed for at least 10 years so that’s an investment of £9.50 per year – good value I’d say. Also from a single aerial or dish any number of rooms can be provided with a TV service so you’re not restricted to the whims of Wi-Fi as everything is hard wired! This is a cheap affair too as additional rooms can be added for around £35 each.
Currently, and for the foreseeable future, the TV viewing experience is optimised by watching content on a decent television. My kids along with countless others watch programmes etc on a phone or tablet. I seriously doubt the euphoria of watching a great sporting event or an important news story is enhanced by looking on a device no bigger than your palm, then pixelating, breaking up and disappearing.
If you need or require a discussion about your TV viewing pleasure in your home, why not get in touch for a no hassle chat about how we can help improve your experience.
Choosing a Which Trusted Trader For Your Next Job
As a “normal Joe” and fully paid up member of society (rather than a heart of stone contractor!) I feel a customer’s pain when looking for a tradesperson. There are so many “horror” stories out there about “Rogue traders” it’s daunting and I can sympathise as I’ve been a victim too. It’s the feeling of vulnerability that gnaws away at you because who other than the very person you want to employ has the knowledge that you don’t!!
Questions are raised such as
- how much should I pay?
- Who’s a reputable installer?
- Will they turn up when they said they would?
- Will they answer/return my calls?
Sound familiar – of course they do, because nobody wants to be ripped off!
Previously I’ve written blogs on customer confidence and this time I want to promote further reasons why a customer of AB Aerials is in safe hands when choosing the right tradesperson for your next job
AB Aerials – A Which? Trusted Trader
Recently AB Aerials as business has undergone the process of becoming a Which Trusted Trader (WTT). There are a lot of “Find a Trader” platforms out there but we wanted to go for the “Gold Standard” as Which have a “rich history in rewarding good services, products and businesses for the benefit of UK consumers”. Well, I’m glad we decided to go with Which as their whole philosophy is centred on customer protection.
There is a rigourous assessment process which other trading sites just don’t have. This involves substantiating individual’s professional qualifications, company credit status, continuous customer feedback and AB Aerials signing up to a Code of Conduct and Ethics. Any of which are breached and you’re down the road!!! Hence, the customer is protected from “Rogue Traders” and charlatans. For instance, if you’re quoted for work there is an arrangement for a 14 day cooling off period and you can cancel and if you’re unhappy with the work WTT offer a free arbitration/dispute resolution service (all this can be found in the Complaints Procedure of the website). Ultimately every stage of the work process is geared to customer protection and the responsibility to provide an excellent service falls to AB Aerials or else there will be consequences, be that legal or financial!
I have to say it was a relief when I got the good news and been told AB Aerials had been endorsed by WTT as this meant that the work practices of our business were of a high standard and WTT would be confident in promoting us. What made this even sweeter was that we were told that only 1 in 4 applications were successful. Pat on the back all round then!
Out of interest, I typed in aerial and satellite installers in Sheffield on the WTT site and only two other businesses appeared. One was based in Humberside (say what!!) and the others were an electrical contractor stating they do audio-visual work and as it happens they sub-contract this work to AB Aerials anyway. The question has got to be asked why aren’t there any other similar businesses with WTT? The answer is, of course, it is unlikely they would meet the standards required and those that have applied have been unsuccessful.
So why go with anybody else? Go with AB Aerials – for a better resolution!!
Contact us today to see how we can help you. Which? Trusted Traders are renowned for customer service and value so you are safe in the knowledge your installation will be treated with upmost care.